Via Case Studies fflecsi: Transforming Public Transport in Wales with IoT

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	fflecsi: Transforming Public Transport in Wales with IoT Via

fflecsi: Transforming Public Transport in Wales with IoT

Via

Technology Category	Functional Applications - Transportation Management Systems (TMS) Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries	Automotive Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Autonomous Transport Systems Vehicle-to-Infrastructure
Challenge	Transport for Wales (TfW), the Welsh Government’s transportation authority, was faced with the challenge of providing safe, affordable transportation to its citizens. The goal was to connect people to essential destinations while complementing the existing fixed route bus network. The task was to create a unified, tech-enabled network that could serve multiple rural, urban, and suburban areas. The network needed to be flexible enough to accommodate the needs of different communities and efficient enough to encourage people to use public transport over private vehicles. The challenge was further compounded by the need to coordinate with multiple local councils and bus operators across different zones. Read More
About Customer	The customers of fflecsi are the citizens of Wales who require safe and affordable transportation. They come from various rural, urban, and suburban areas and have diverse travel needs. Some customers are regular users of public transport, while others have started using public transport for the first time thanks to fflecsi. The service has been popular among customers, with 89% of passengers recommending fflecsi to a friend or relative. The service has also been successful in encouraging people to leave their private vehicles at home and use public transport instead. Read More
Solution	TfW partnered with Via to create a tech-enabled network called fflecsi. The service began with a single zone and quickly expanded into a nationwide transport network, powered by Via’s tech-enabled flexible routing software. Today, fflecsi operates across 12 zones, with 11 different bus operators, using a mix of demand-responsive solutions, including on-demand, pre-booking, and hybrid services. These services are designed to meet the travel needs of each community. In some areas, the service works alongside the existing fixed routes, while in others it has replaced fixed lines. Passengers can book trips in the fflecsi app or by phone, and are offered either the best available DRT trip or a fixed-route option (where available). Read More Log in to view content
Contents

Technology Category

Functional Applications - Transportation Management Systems (TMS)

Infrastructure as a Service (IaaS) - Public Cloud

Applicable Industries

Automotive

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Autonomous Transport Systems

Vehicle-to-Infrastructure

Challenge

Transport for Wales (TfW), the Welsh Government’s transportation authority, was faced with the challenge of providing safe, affordable transportation to its citizens. The goal was to connect people to essential destinations while complementing the existing fixed route bus network. The task was to create a unified, tech-enabled network that could serve multiple rural, urban, and suburban areas. The network needed to be flexible enough to accommodate the needs of different communities and efficient enough to encourage people to use public transport over private vehicles. The challenge was further compounded by the need to coordinate with multiple local councils and bus operators across different zones.

About Customer

The customers of fflecsi are the citizens of Wales who require safe and affordable transportation. They come from various rural, urban, and suburban areas and have diverse travel needs. Some customers are regular users of public transport, while others have started using public transport for the first time thanks to fflecsi. The service has been popular among customers, with 89% of passengers recommending fflecsi to a friend or relative. The service has also been successful in encouraging people to leave their private vehicles at home and use public transport instead.

Solution

TfW partnered with Via to create a tech-enabled network called fflecsi. The service began with a single zone and quickly expanded into a nationwide transport network, powered by Via’s tech-enabled flexible routing software. Today, fflecsi operates across 12 zones, with 11 different bus operators, using a mix of demand-responsive solutions, including on-demand, pre-booking, and hybrid services. These services are designed to meet the travel needs of each community. In some areas, the service works alongside the existing fixed routes, while in others it has replaced fixed lines. Passengers can book trips in the fflecsi app or by phone, and are offered either the best available DRT trip or a fixed-route option (where available).

Impact #1	The implementation of fflecsi has transformed public transport in Wales. The service has been able to successfully coordinate with multiple local councils and bus operators to provide a unified, tech-enabled network. The flexible routing software has allowed the service to adapt to the needs of different communities, offering a mix of on-demand, pre-booking, and hybrid services. Despite launching during the height of the COVID-19 pandemic, the service has seen a steady increase in ridership. The popularity of the service among passengers and its success in encouraging the use of public transport over private vehicles is a testament to its operational efficiency and effectiveness.

Impact #1

The implementation of fflecsi has transformed public transport in Wales. The service has been able to successfully coordinate with multiple local councils and bus operators to provide a unified, tech-enabled network. The flexible routing software has allowed the service to adapt to the needs of different communities, offering a mix of on-demand, pre-booking, and hybrid services. Despite launching during the height of the COVID-19 pandemic, the service has seen a steady increase in ridership. The popularity of the service among passengers and its success in encouraging the use of public transport over private vehicles is a testament to its operational efficiency and effectiveness.

Benefit #1	fflecsi operates across 12 distinct zones run by 11 different operators.
Benefit #2	Since its launch, fflecsi has provided approximately 175,000 rides across Wales.
Benefit #3	73% of passengers with cars now drive less, choosing to ride with fflecsi instead.

Benefit #1

fflecsi operates across 12 distinct zones run by 11 different operators.

Benefit #2

Since its launch, fflecsi has provided approximately 175,000 rides across Wales.

Benefit #3

73% of passengers with cars now drive less, choosing to ride with fflecsi instead.

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Overview

fflecsi: Transforming Public Transport in Wales with IoT

Operational Impact

Quantitative Benefit