PubNub
Case Studies
Fewer Missed Rides, More Healthy Patients
Overview
Fewer Missed Rides, More Healthy PatientsPubNub |
Analytics & Modeling - Machine Learning Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms | |
Healthcare & Hospitals | |
Business Operation Logistics & Transportation | |
Fleet Management Predictive Maintenance Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
RelayRIDE has already seen a 10% improvement in schedule adherence, which has led to substantial cost savings as transportation providers no longer need to charge penalties for patient no-show. | |
Considering that as many as 3.6 million patients miss appointments each year due to lack of transportation, this is a major improvement. | |
Before PubNub, 40% of calls from administrators were to confirm that patients were dropped off where and when they needed to be. Staffing this process required both headcount and financial resources. Since implementing PubNub to send a realtime alert for variance issues, confirmation calls have dropped substantially. | |
Quantitative Benefit
10% improvement in schedule adherence. | |
Reduced average cost of trips by 40% compared to traditional models. | |