NETSCOUT Case Studies Federal Government Agency Takes a Quantum Leap Forward in Network Service Triage with NETSCOUT Solutions

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	Federal Government Agency Takes a Quantum Leap Forward in Network Service Triage with NETSCOUT Solutions NETSCOUT

Federal Government Agency Takes a Quantum Leap Forward in Network Service Triage with NETSCOUT Solutions

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	National Security & Defense
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Predictive Maintenance Process Control & Optimization Real-Time Location System (RTLS)
Services	System Integration Testing & Certification
Challenge	The federal government agency is a massive enterprise with a sprawling IT infrastructure. It has over 617,000 employees and handles more than 3.5 million emails per day. Its Unified Communications (UC) capacity hosts 85,000 meetings per month, representing more than 26 million minutes of conference time per year. The agency's computer network links more than 32,000 facilities performing two billion scans a day, and its centralized supercomputing capability processes data from each product piece within 50 to 100 milliseconds. The agency's website had more than 4 billion page views in 2014 alone with more than 3.9 million unique visitors to its home page, and oversaw 3.3 million in online product sales. The communications network supports and maintains more than 168,000 computers, 310,000 hand-held scanners, 81,000 printers, 12,500 smart phones. The unrelenting daily demands made on its sprawling network and systems resulted in inevitable service performance issues with lots of time spent in the war room per incident. Read More
About Customer	The federal government agency is one of the long-standing organizations in North America and can trace its beginnings to the formation in 1775 by the Second Continental Congress. It boasts the largest retail network in the United States – larger than Walmart, Starbucks and McDonalds combined, delivering and processing more than 512.8 million items each day. The agency is a massive enterprise. If the organization were a private sector company, it would be ranked number 43 on the Fortune 500, and on the global Fortune 500 list at an impressive 143. To accomplish its ongoing mission of delivering mail to every address in the U.S. and its territories, it has over 617,000 employees. The agency touts one of the largest – if not the largest – corporate email systems on the planet. It handles more than 3.5 million emails per day that are delivered to approximately 208,000 internal email accounts. Besides using Microsoft Exchange for email, business gets done at the agency by using such services as Oracle and Citrix as well. Read More
Solution	The agency decided upon NETSCOUT’s nGeniusONETM Service Assurance platform to enhance visibility into all its network’s service dependencies and interrelationships, as well as improve its overall service performance while improving its key network performance metrics. The NETSCOUT solutions provide a comprehensive source of information as to behavior of applications, servers, network, endpoints and session border controllers (SBCs). Its highly scalable packet flow access allows for the filtering, aggregating and distributing of network traffic while also engaging simultaneous but diverse monitoring activities. Continuous monitoring and real-time analysis of their IT environment and services is made possible by the patented Adaptive Service IntelligenceTM (ASI) technology, which is the foundation of NETSCOUT’s scalable service assurance architecture. The ASI technology runs on the NETSCOUT InfiniStream® Intelligent Data Sources and is made visual by the nGeniusONE platform. This visualized granularity allows for a complete contextual view of all the relevant service interrelationships and dependencies. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

National Security & Defense

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Predictive Maintenance

Process Control & Optimization

Real-Time Location System (RTLS)

Services

System Integration

Testing & Certification

Challenge

The federal government agency is a massive enterprise with a sprawling IT infrastructure. It has over 617,000 employees and handles more than 3.5 million emails per day. Its Unified Communications (UC) capacity hosts 85,000 meetings per month, representing more than 26 million minutes of conference time per year. The agency's computer network links more than 32,000 facilities performing two billion scans a day, and its centralized supercomputing capability processes data from each product piece within 50 to 100 milliseconds. The agency's website had more than 4 billion page views in 2014 alone with more than 3.9 million unique visitors to its home page, and oversaw 3.3 million in online product sales. The communications network supports and maintains more than 168,000 computers, 310,000 hand-held scanners, 81,000 printers, 12,500 smart phones. The unrelenting daily demands made on its sprawling network and systems resulted in inevitable service performance issues with lots of time spent in the war room per incident.

About Customer

The federal government agency is one of the long-standing organizations in North America and can trace its beginnings to the formation in 1775 by the Second Continental Congress. It boasts the largest retail network in the United States – larger than Walmart, Starbucks and McDonalds combined, delivering and processing more than 512.8 million items each day. The agency is a massive enterprise. If the organization were a private sector company, it would be ranked number 43 on the Fortune 500, and on the global Fortune 500 list at an impressive 143. To accomplish its ongoing mission of delivering mail to every address in the U.S. and its territories, it has over 617,000 employees. The agency touts one of the largest – if not the largest – corporate email systems on the planet. It handles more than 3.5 million emails per day that are delivered to approximately 208,000 internal email accounts. Besides using Microsoft Exchange for email, business gets done at the agency by using such services as Oracle and Citrix as well.

Solution

The agency decided upon NETSCOUT’s nGeniusONETM Service Assurance platform to enhance visibility into all its network’s service dependencies and interrelationships, as well as improve its overall service performance while improving its key network performance metrics. The NETSCOUT solutions provide a comprehensive source of information as to behavior of applications, servers, network, endpoints and session border controllers (SBCs). Its highly scalable packet flow access allows for the filtering, aggregating and distributing of network traffic while also engaging simultaneous but diverse monitoring activities. Continuous monitoring and real-time analysis of their IT environment and services is made possible by the patented Adaptive Service IntelligenceTM (ASI) technology, which is the foundation of NETSCOUT’s scalable service assurance architecture. The ASI technology runs on the NETSCOUT InfiniStream® Intelligent Data Sources and is made visual by the nGeniusONE platform. This visualized granularity allows for a complete contextual view of all the relevant service interrelationships and dependencies.

Impact #1	Reduced its time spent in the war room from 30+ hours to a maximum of five hours on average – an 83% improvement.
Impact #2	Identified problems faster by reducing MTTK a dramatic 75 to 100 percent.
Impact #3	Shortened service disruptions to the agency’s network by an outstanding 75 percent and more.

Impact #1

Reduced its time spent in the war room from 30+ hours to a maximum of five hours on average – an 83% improvement.

Impact #2

Identified problems faster by reducing MTTK a dramatic 75 to 100 percent.

Impact #3

Shortened service disruptions to the agency’s network by an outstanding 75 percent and more.

Benefit #1	Lowered war room incident time from an overall average of 30+ hours down to a maximum of only five hours.
Benefit #2	Reduced the mean time to resolution (MTTR) by a stellar 95 percent or greater with NETSCOUT’s service assurance solutions.
Benefit #3	Reduced IT infrastructure capital expenditures a whopping 75 percent.

Benefit #1

Lowered war room incident time from an overall average of 30+ hours down to a maximum of only five hours.

Benefit #2

Reduced the mean time to resolution (MTTR) by a stellar 95 percent or greater with NETSCOUT’s service assurance solutions.

Benefit #3

Reduced IT infrastructure capital expenditures a whopping 75 percent.

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Overview

Federal Government Agency Takes a Quantum Leap Forward in Network Service Triage with NETSCOUT Solutions

Operational Impact

Quantitative Benefit