IBM
Case Studies
Federal Employment Agency: Providing higher-quality citizen services more quickly with electronic document management
Overview
Federal Employment Agency: Providing higher-quality citizen services more quickly with electronic document managementIBM |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Database Management & Storage | |
Human Resources | |
Digital Thread Process Control & Optimization | |
Cloud Planning, Design & Implementation Services Software Design & Engineering Services | |
Operational Impact
The BA began seeing the benefits of the solution after just a couple of weeks, and now manages more than 100 million documents electronically. | |
Electronic document management eliminates the need for the BA to transfer files by post and rent archive rooms for document storage, enabling the agency to unlock huge cost savings. | |
Staff can access files extremely quickly and no longer have to manually search documents to find the correct section to update, dramatically cutting processing times. | |
Quantitative Benefit
The BA now manages more than 100 million documents electronically. | |
The agency is now receiving 700,000 claims and enquiries per day. | |