Federal Agency Streamlines Space Management Using Nuvolo Connected Workplace

A leading federal agency, responsible for improving the nation’s health and funding cutting-edge research, faced a significant challenge in managing its vast workspace. The agency, with over 6,000 employees and more than 3,500 work locations, lacked a centralized space and reservations system. Each location relied on spreadsheets to track employee attendance, their arrival times, and desk assignments. This lack of a unified view of space and reservations made it difficult to efficiently use facilities and reduce costs. The onset of Covid-19 further amplified the need for enterprise facility planning. The agency needed accurate and timely information on facility work environments and offices to implement social distancing requirements. Additionally, the agency wanted to identify underutilized spaces to avoid unnecessary costs. To address these challenges, the agency analyzed over 20 industry solutions to find a comprehensive space and reservation system that could provide an enterprise-wide view, offer flexibility to facility space managers, scale with increased workload, and be cost-effective.

The customer is a premier federal agency that plays a leadership role in improving the health of the nation’s population and funding cutting-edge research. The central office coordinates a broad portfolio of mission-based programs and provides leadership policies for the research programs to achieve their desired objectives. The agency's management operation encompasses over 6,000 employees and over 3,500 work locations. Despite the vastness of its operations, the agency lacked a centralized space and reservations system, leading to inefficiencies and increased costs. The agency needed a solution that could provide an enterprise-wide view of space and reservations, offer flexibility to facility space managers, and be cost-effective.