Software AG Case Studies Faster help for citizens in crisis

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	Faster help for citizens in crisis Software AG

Faster help for citizens in crisis

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Cities & Municipalities National Security & Defense
Applicable Functions	Human Resources Business Operation
Use Cases	Process Control & Optimization Real-Time Location System (RTLS)
Services	System Integration Software Design & Engineering Services
Challenge	The Israeli Ministry of Labor, Social Affairs and Social Services was struggling with a slow, manual process for handling tens of thousands of requests for assistance each year. The process involved paper forms being passed between municipalities and the Ministry, often requiring multiple signatures and taking up to six months to process. Some cases were even lost in the shuffle. The Ministry was using a 20+ year-old, legacy green-screen mainframe technology that could not be opened up to the municipalities using the internet. Read More
About Customer	The Israeli Ministry of Labor, Social Affairs and Social Services is a government department that assists citizens in crisis due to disability, financial hardship, unemployment, discrimination, and exploitation. The Ministry processes more than 80,000 cases per year, serving citizens via ministry departments and local authorities, associations, and organizations. The Ministry's departments range from Developmental Mental Disability to Social Services and Youth at Risk. The Ministry's goal is to provide efficient and timely assistance to those in need, often in urgent situations. Read More
Solution	The Ministry leveraged development tools such as NaturalONE and deployed webMethods EntireX to open up the mainframe application to the web. webMethods ApplinX was used to convert the green screen to a web-based user interface. The Ministry also upgraded its IBM Mainframe from z/VM to z/OS to improve performance and increase accessibility and openness to its systems. The new functionality made it possible to not only perform the existing roles of the application but also to apply new features. One of these features is handling the forms processing. Now, the entire form is checked before returning to the user and allows the user to re-send the corrected form only once. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Cities & Municipalities

National Security & Defense

Applicable Functions

Human Resources

Business Operation

Use Cases

Process Control & Optimization

Real-Time Location System (RTLS)

Services

System Integration

Software Design & Engineering Services

Challenge

The Israeli Ministry of Labor, Social Affairs and Social Services was struggling with a slow, manual process for handling tens of thousands of requests for assistance each year. The process involved paper forms being passed between municipalities and the Ministry, often requiring multiple signatures and taking up to six months to process. Some cases were even lost in the shuffle. The Ministry was using a 20+ year-old, legacy green-screen mainframe technology that could not be opened up to the municipalities using the internet.

About Customer

The Israeli Ministry of Labor, Social Affairs and Social Services is a government department that assists citizens in crisis due to disability, financial hardship, unemployment, discrimination, and exploitation. The Ministry processes more than 80,000 cases per year, serving citizens via ministry departments and local authorities, associations, and organizations. The Ministry's departments range from Developmental Mental Disability to Social Services and Youth at Risk. The Ministry's goal is to provide efficient and timely assistance to those in need, often in urgent situations.

Solution

The Ministry leveraged development tools such as NaturalONE and deployed webMethods EntireX to open up the mainframe application to the web. webMethods ApplinX was used to convert the green screen to a web-based user interface. The Ministry also upgraded its IBM Mainframe from z/VM to z/OS to improve performance and increase accessibility and openness to its systems. The new functionality made it possible to not only perform the existing roles of the application but also to apply new features. One of these features is handling the forms processing. Now, the entire form is checked before returning to the user and allows the user to re-send the corrected form only once.

Impact #1	The Ministry's welfare process execution time has dropped from months to hours.
Impact #2	The application was changed during the modernization project to support new functions and regulations.
Impact #3	The Ministry's goal was to build an efficient and simple infrastructure for today’s web service, and also for any future web services it might require.

Impact #1

The Ministry's welfare process execution time has dropped from months to hours.

Impact #2

The application was changed during the modernization project to support new functions and regulations.

Impact #3

The Ministry's goal was to build an efficient and simple infrastructure for today’s web service, and also for any future web services it might require.

Benefit #1	Increased applications processed by 570% from 2017 to 2018
Benefit #2	Reduced time to process applications from 3-6 months to a few hours
Benefit #3	Exposed mainframe to 97% of municipalities with around 5,700 users

Benefit #1

Increased applications processed by 570% from 2017 to 2018

Benefit #2

Reduced time to process applications from 3-6 months to a few hours

Benefit #3

Exposed mainframe to 97% of municipalities with around 5,700 users

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Overview

Faster help for citizens in crisis

Operational Impact

Quantitative Benefit