Vonage
Case Studies
Farmers Insurance Enhances Customer Experience with Vonage Contact Center
Overview
Farmers Insurance Enhances Customer Experience with Vonage Contact CenterVonage |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries | |
Electrical Grids Finance & Insurance | |
Product Research & Development | |
Time Sensitive Networking Usage-Based Insurance | |
System Integration | |
Operational Impact
The implementation of Vonage Contact Center for Salesforce led to strategic, automated processes that resulted in reliable, effective customer interactions. The platform allowed the Baucham team to connect with customers when and where they preferred, giving the power into the hands of the customer. They could choose to wait on hold, to schedule a call back at a specific time that worked best for them, or to communicate via email/text. This flexibility and control over customer interactions, along with the automation and streamlining of processes, improved their customer connections and ensured a great customer experience. | |
Quantitative Benefit
Increased productivity by 40% | |
Created a streamlined, flexible customer contact process | |
Provided a customizable, memorable customer experience | |