Revenera Case Studies F9’s New License Model: A Cloud-Based Transformation

	F9’s New License Model: A Cloud-Based Transformation Revenera

F9’s New License Model: A Cloud-Based Transformation

Revenera

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Retail
Applicable Functions	Procurement
Use Cases	Inventory Management Usage-Based Insurance
Services	Cloud Planning, Design & Implementation Services
Challenge	F9, an independent business unit of Infor, was facing several challenges with its legacy licensing solution. The solution was not evolving with their needs and was failing to deliver the desired customer experience. The company was looking to modernize its licensing capabilities and add support for new SaaS monetization models. The existing system lacked clear visibility into who was purchasing, activating, and reactivating licenses. Tracking users and the devices F9 was running on was also a challenge. The company was also looking to offer new pricing and functionality within their next major release to strengthen their competitive position. Furthermore, F9 wanted to improve the customer experience by providing a reliable and user-friendly customer portal for self-activation and reducing license-related support issues. Read More
About Customer	F9 is an independent business unit of Infor, a global enterprise leader in business cloud software. F9 provides comprehensive financial reporting and analytics, linking Microsoft Excel® with enterprise organizations. Their robust financial solution streamlines reporting and offers speed, flexibility, and ease of use to more than 35,000 customers and over 150 ERPs. F9's ERP solutions have moved to SaaS, and they were looking for a solution that could support subscription licensing and offer new pricing and functionality to strengthen their competitive position. Read More
Customer Name	Infor Read More
Solution	F9 collaborated with Revenera to implement Revenera’s Software Monetization solutions, including Entitlement Management and Software Licensing. The new monetization system gave customers control over their license activities, allowing them to easily move from trial to paid licenses, and deactivate and reactivate as needed. The solution provided a centralized end-to-end monetization platform, reducing complexity and costs for back office administration. F9 and their ERP Partners now have a more detailed view of these activities than was possible with their legacy solution. The company also introduced Infor-branded customer and partner portals, delivering new self-service and license management capabilities. With the new SaaS licensing option, customers can opt to purchase F9 for a fixed term, which fits well for hosting. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Retail

Applicable Functions

Procurement

Use Cases

Inventory Management

Usage-Based Insurance

Services

Cloud Planning, Design & Implementation Services

Challenge

F9, an independent business unit of Infor, was facing several challenges with its legacy licensing solution. The solution was not evolving with their needs and was failing to deliver the desired customer experience. The company was looking to modernize its licensing capabilities and add support for new SaaS monetization models. The existing system lacked clear visibility into who was purchasing, activating, and reactivating licenses. Tracking users and the devices F9 was running on was also a challenge. The company was also looking to offer new pricing and functionality within their next major release to strengthen their competitive position. Furthermore, F9 wanted to improve the customer experience by providing a reliable and user-friendly customer portal for self-activation and reducing license-related support issues.

About Customer

F9 is an independent business unit of Infor, a global enterprise leader in business cloud software. F9 provides comprehensive financial reporting and analytics, linking Microsoft Excel® with enterprise organizations. Their robust financial solution streamlines reporting and offers speed, flexibility, and ease of use to more than 35,000 customers and over 150 ERPs. F9's ERP solutions have moved to SaaS, and they were looking for a solution that could support subscription licensing and offer new pricing and functionality to strengthen their competitive position.

Customer Name

Infor

Solution

F9 collaborated with Revenera to implement Revenera’s Software Monetization solutions, including Entitlement Management and Software Licensing. The new monetization system gave customers control over their license activities, allowing them to easily move from trial to paid licenses, and deactivate and reactivate as needed. The solution provided a centralized end-to-end monetization platform, reducing complexity and costs for back office administration. F9 and their ERP Partners now have a more detailed view of these activities than was possible with their legacy solution. The company also introduced Infor-branded customer and partner portals, delivering new self-service and license management capabilities. With the new SaaS licensing option, customers can opt to purchase F9 for a fixed term, which fits well for hosting.

Impact #1	The implementation of Revenera’s Software Monetization solutions has transformed F9's licensing capabilities. The new system has improved the customer experience by providing a reliable and user-friendly customer portal for self-activation, reducing license-related support issues. The centralized end-to-end monetization platform has reduced complexity and costs for back office administration. ERP partners are very pleased with the new portal; they can login and view their customers’ usage data and foresee significantly less licensing support issues. With the new SaaS licensing option, customers can opt to purchase F9 for a fixed term, which fits well for hosting. F9 has plans to retire its legacy license model and migrate the older version of products to the new licensing platform.

Impact #1

The implementation of Revenera’s Software Monetization solutions has transformed F9's licensing capabilities. The new system has improved the customer experience by providing a reliable and user-friendly customer portal for self-activation, reducing license-related support issues. The centralized end-to-end monetization platform has reduced complexity and costs for back office administration. ERP partners are very pleased with the new portal; they can login and view their customers’ usage data and foresee significantly less licensing support issues. With the new SaaS licensing option, customers can opt to purchase F9 for a fixed term, which fits well for hosting. F9 has plans to retire its legacy license model and migrate the older version of products to the new licensing platform.

Benefit #1	Reduced time to resolve licensing issues
Benefit #2	Better visibility into product usage
Benefit #3	Recapture of lost revenues due to limitations of the older licensing and device usage accuracy

Benefit #1

Reduced time to resolve licensing issues

Benefit #2

Better visibility into product usage

Benefit #3

Recapture of lost revenues due to limitations of the older licensing and device usage accuracy

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Overview

F9’s New License Model: A Cloud-Based Transformation

Operational Impact

Quantitative Benefit