Celigo Case Studies Eyebobs Streamlines Operations and Enhances Customer Experience with Celigo

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	Eyebobs Streamlines Operations and Enhances Customer Experience with Celigo Celigo

Eyebobs Streamlines Operations and Enhances Customer Experience with Celigo

Celigo

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Consumer Goods Retail
Applicable Functions	Procurement Warehouse & Inventory Management
Use Cases	Inventory Management Leasing Finance Automation
Services	System Integration
Challenge	Eyebobs, an eyewear company, was facing several challenges as it expanded its operations. The company was processing hundreds of orders daily from retail, Amazon, and its webstore. However, the process was heavily reliant on manual data entry, which was slow and prone to errors. A full-time order administrator was required to download and manually enter Amazon orders into NetSuite ERP. Additionally, the company's custom integration between its ecommerce storefront and NetSuite was unreliable, leading to additional manual processes and expenses. The company also had a risk-free return policy, but the returns management process was entirely manual and dependent on the customer service team. This was not only time-consuming but also hindered the team from proactively helping customers through more sales. Read More
About Customer	Eyebobs is an eyewear company founded by Julie Allinson in 2001. The company is based in Minneapolis and has a vision to make reading glasses fun and stylish. Eyebobs' fashionable approach to eyewear has helped it expand its range of functional products to include progressives, single-vision prescriptions, blue light, all-day readers, polarized sunglasses, and other accessories. The company processes several hundred orders a day from retail, Amazon, and its webstore. As the company grew, it faced challenges with manual data entry and unreliable custom integration between its ecommerce storefront and NetSuite. Read More
Solution	Eyebobs decided to partner with Celigo to streamline its operations. Celigo was chosen for its powerful functionality, ease of setup and use, intuitive design, and library of prebuilt integrations. The company started with five endpoints and first tackled the Salesforce-NetSuite integration challenge. Celigo's guided implementation program was used for this purpose. The team quickly built their first integration and expanded Celigo's use to many other areas in the business, including fulfillment data integrations, data warehouse, Stripe, Paypal, and more. They also expanded to an additional 12 endpoints, including additional data warehousing and project management use cases. The team was able to connect and automate data from a data warehouse without the need for a data engineer. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Consumer Goods

Retail

Applicable Functions

Procurement

Warehouse & Inventory Management

Use Cases

Inventory Management

Leasing Finance Automation

Services

System Integration

Challenge

Eyebobs, an eyewear company, was facing several challenges as it expanded its operations. The company was processing hundreds of orders daily from retail, Amazon, and its webstore. However, the process was heavily reliant on manual data entry, which was slow and prone to errors. A full-time order administrator was required to download and manually enter Amazon orders into NetSuite ERP. Additionally, the company's custom integration between its ecommerce storefront and NetSuite was unreliable, leading to additional manual processes and expenses. The company also had a risk-free return policy, but the returns management process was entirely manual and dependent on the customer service team. This was not only time-consuming but also hindered the team from proactively helping customers through more sales.

About Customer

Eyebobs is an eyewear company founded by Julie Allinson in 2001. The company is based in Minneapolis and has a vision to make reading glasses fun and stylish. Eyebobs' fashionable approach to eyewear has helped it expand its range of functional products to include progressives, single-vision prescriptions, blue light, all-day readers, polarized sunglasses, and other accessories. The company processes several hundred orders a day from retail, Amazon, and its webstore. As the company grew, it faced challenges with manual data entry and unreliable custom integration between its ecommerce storefront and NetSuite.

Solution

Eyebobs decided to partner with Celigo to streamline its operations. Celigo was chosen for its powerful functionality, ease of setup and use, intuitive design, and library of prebuilt integrations. The company started with five endpoints and first tackled the Salesforce-NetSuite integration challenge. Celigo's guided implementation program was used for this purpose. The team quickly built their first integration and expanded Celigo's use to many other areas in the business, including fulfillment data integrations, data warehouse, Stripe, Paypal, and more. They also expanded to an additional 12 endpoints, including additional data warehousing and project management use cases. The team was able to connect and automate data from a data warehouse without the need for a data engineer.

Impact #1	The implementation of Celigo's solutions was a huge success for Eyebobs. The complete Quote-to-Cash automation was working immediately, accelerating the time to close and significantly reducing the need for full-time employees focused on manual data entry. This allowed the revenue accountant to focus on core tasks in the finance department and work together with Sales operations on process improvements. The implementation also reduced the risk posed by the use of ad-hoc systems, leading to more reliable and efficient operations.

Impact #1

The implementation of Celigo's solutions was a huge success for Eyebobs. The complete Quote-to-Cash automation was working immediately, accelerating the time to close and significantly reducing the need for full-time employees focused on manual data entry. This allowed the revenue accountant to focus on core tasks in the finance department and work together with Sales operations on process improvements. The implementation also reduced the risk posed by the use of ad-hoc systems, leading to more reliable and efficient operations.

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Overview

Eyebobs Streamlines Operations and Enhances Customer Experience with Celigo

Operational Impact