BeyondTrust Case Studies Extending IT Support to Meet the Needs of a Growing University

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	Extending IT Support to Meet the Needs of a Growing University BeyondTrust

Extending IT Support to Meet the Needs of a Growing University

BeyondTrust

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Education
Use Cases	Remote Asset Management Remote Collaboration
Services	System Integration
Challenge	La Salle University, a private Roman Catholic institution of higher learning, was facing challenges in providing IT support to its growing number of faculty, students, and staff across multiple campuses and online programs. The main campus was spread out and the university had recently acquired additional real estate, making it difficult for the IT support technicians to service classrooms that were a considerable distance away. The growing online and international programs presented another challenge as the university needed a way to support those remote users. The university's IT department was in need of a remote support solution that would allow them to expand their IT support capabilities affordably. Read More
About Customer	La Salle University is a private Roman Catholic institution of higher learning established in 1863 and located in Philadelphia. The university's main campus is a 130-acre park-like setting that includes 54 buildings and is located approximately six miles from Center City Philadelphia. The university also offers degree programs on campuses at the Bucks County Center in Newtown, PA and the new Montgomery County Metroplex Corporate Center in Plymouth Meeting, PA, as well as international programs in Greece, Switzerland, and the Czech Republic and online courses. In total, La Salle offers more than 40 undergraduate majors, 15 minors, 15 graduate programs, and serves a total University student body of more than 7,300 students. Read More
Solution	La Salle University's IT department found the solution they were looking for in Bomgar's remote support solution. Bomgar supports a wide range of technologies, including Macs, Windows and Linux operating systems for PCs, and iOS, Blackberry, Android, and Win Mobile platforms for mobile devices. The IT team was impressed with the ease with which Bomgar connects to any device without having to configure anything to make it work. They also appreciated how easy it was to share screens for collaboration with Bomgar, and that it integrates with their existing Microsoft Active Directory and iSupport help desk software. The Bomgar Button, which allows users to instantly request a remote support session, was another feature that the IT team found beneficial. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Education

Use Cases

Remote Asset Management

Remote Collaboration

Services

System Integration

Challenge

La Salle University, a private Roman Catholic institution of higher learning, was facing challenges in providing IT support to its growing number of faculty, students, and staff across multiple campuses and online programs. The main campus was spread out and the university had recently acquired additional real estate, making it difficult for the IT support technicians to service classrooms that were a considerable distance away. The growing online and international programs presented another challenge as the university needed a way to support those remote users. The university's IT department was in need of a remote support solution that would allow them to expand their IT support capabilities affordably.

About Customer

La Salle University is a private Roman Catholic institution of higher learning established in 1863 and located in Philadelphia. The university's main campus is a 130-acre park-like setting that includes 54 buildings and is located approximately six miles from Center City Philadelphia. The university also offers degree programs on campuses at the Bucks County Center in Newtown, PA and the new Montgomery County Metroplex Corporate Center in Plymouth Meeting, PA, as well as international programs in Greece, Switzerland, and the Czech Republic and online courses. In total, La Salle offers more than 40 undergraduate majors, 15 minors, 15 graduate programs, and serves a total University student body of more than 7,300 students.

Solution

La Salle University's IT department found the solution they were looking for in Bomgar's remote support solution. Bomgar supports a wide range of technologies, including Macs, Windows and Linux operating systems for PCs, and iOS, Blackberry, Android, and Win Mobile platforms for mobile devices. The IT team was impressed with the ease with which Bomgar connects to any device without having to configure anything to make it work. They also appreciated how easy it was to share screens for collaboration with Bomgar, and that it integrates with their existing Microsoft Active Directory and iSupport help desk software. The Bomgar Button, which allows users to instantly request a remote support session, was another feature that the IT team found beneficial.

Impact #1	With Bomgar, La Salle University was able to centralize its support center and significantly reduce travel, thereby improving efficiency without adding resources.
Impact #2	The Bomgar Button, or 'the orange B', took user-friendliness to a whole new level, allowing faculty members to request immediate support with just one click.
Impact #3	Bomgar's remote support solution completely transformed the level of IT support that La Salle University could provide to its users, whether they were on campus, taking a course online, or part of an international program.

Impact #1

With Bomgar, La Salle University was able to centralize its support center and significantly reduce travel, thereby improving efficiency without adding resources.

Impact #2

The Bomgar Button, or 'the orange B', took user-friendliness to a whole new level, allowing faculty members to request immediate support with just one click.

Impact #3

Bomgar's remote support solution completely transformed the level of IT support that La Salle University could provide to its users, whether they were on campus, taking a course online, or part of an international program.

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Overview

Extending IT Support to Meet the Needs of a Growing University

Operational Impact