NETSCOUT Case Studies Extending Financial Services Remote Visibility and Application Performance Monitoring With NETSCOUT

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	Extending Financial Services Remote Visibility and Application Performance Monitoring With NETSCOUT NETSCOUT

Extending Financial Services Remote Visibility and Application Performance Monitoring With NETSCOUT

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Real-Time Location System (RTLS) Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The financial company was undergoing several business technology transitions, including migrating regional Voice Over IP (VoIP) Contact Center technology operations to a Co-located (Co-lo) data center and outsourcing regional primary data center operations to a managed security service provider (MSSP). These changes prompted a reexamination of IT’s long-time commitment to Cisco NetFlow data as the basis for post-incident investigation activities. Advanced Unified Communications (UC) analytics in the Contact Center Co-lo were seen as a needed enhancement, given the increased importance of voice communication exchanges for high-quality customer service experience during the COVID-19 era. The company needed additional visibility across IT operations, as well as the suitability of a NetFlow-only approach to day-to-day incident response. Read More
About Customer	The customer is a financial company with an expansive operations footprint that enables the business to provide personalized, regional service delivery to millions of customers. The company's executive leadership and IT Operations team had long-committed to Cisco’s industry-leading technology for supporting reliable network performance across the company’s infrastructure. The company's regional business hubs had become essential to their financial operations, with numerous other remote offices also part of the company’s footprint. Risk management is one of this company’s hallmarks when it comes to business decision-making. Read More
Solution	The company worked with their trusted MSSP and NETSCOUT Visibility as a Service (VaaS) subject matter experts to design and implement a next-generation visibility and proactive monitoring solution. The solution delivered real-time application analytics leveraging smart data generated from network packets, synthetic testing, and NetFlow. It improved UC performance analytics used to assure Contact Center operations and transitioned from a reactive, incident-based investigation to proactive, real-time end-to-end monitoring solution that assured business technology performance for employees and customers alike. The solution featured the nGeniusONE Service Assurance platform, NETSCOUT Certified InfiniStreamNG (ISNG) Software smart visibility appliances, nGeniusPULSE nPoint hardware and sensors, vSTREAM virtual appliances, and nGeniusPULSE Collectors. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The financial company was undergoing several business technology transitions, including migrating regional Voice Over IP (VoIP) Contact Center technology operations to a Co-located (Co-lo) data center and outsourcing regional primary data center operations to a managed security service provider (MSSP). These changes prompted a reexamination of IT’s long-time commitment to Cisco NetFlow data as the basis for post-incident investigation activities. Advanced Unified Communications (UC) analytics in the Contact Center Co-lo were seen as a needed enhancement, given the increased importance of voice communication exchanges for high-quality customer service experience during the COVID-19 era. The company needed additional visibility across IT operations, as well as the suitability of a NetFlow-only approach to day-to-day incident response.

About Customer

The customer is a financial company with an expansive operations footprint that enables the business to provide personalized, regional service delivery to millions of customers. The company's executive leadership and IT Operations team had long-committed to Cisco’s industry-leading technology for supporting reliable network performance across the company’s infrastructure. The company's regional business hubs had become essential to their financial operations, with numerous other remote offices also part of the company’s footprint. Risk management is one of this company’s hallmarks when it comes to business decision-making.

Solution

The company worked with their trusted MSSP and NETSCOUT Visibility as a Service (VaaS) subject matter experts to design and implement a next-generation visibility and proactive monitoring solution. The solution delivered real-time application analytics leveraging smart data generated from network packets, synthetic testing, and NetFlow. It improved UC performance analytics used to assure Contact Center operations and transitioned from a reactive, incident-based investigation to proactive, real-time end-to-end monitoring solution that assured business technology performance for employees and customers alike. The solution featured the nGeniusONE Service Assurance platform, NETSCOUT Certified InfiniStreamNG (ISNG) Software smart visibility appliances, nGeniusPULSE nPoint hardware and sensors, vSTREAM virtual appliances, and nGeniusPULSE Collectors.

Impact #1	Improved visibility and proactive real-time monitoring of transforming business technology operations reduced Mean Time To Resolution (MTTR).
Impact #2	Reduced implementation, transition, and operational risks with NETSCOUT VaaS.
Impact #3	Provided follow-the-sun, 7x24 monitoring of nGeniusONE and nGeniusPULSE analytics and NETSCOUT smart visibility data sources into improve end-to-end service performance.

Impact #1

Improved visibility and proactive real-time monitoring of transforming business technology operations reduced Mean Time To Resolution (MTTR).

Impact #2

Reduced implementation, transition, and operational risks with NETSCOUT VaaS.

Impact #3

Provided follow-the-sun, 7x24 monitoring of nGeniusONE and nGeniusPULSE analytics and NETSCOUT smart visibility data sources into improve end-to-end service performance.

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Overview

Extending Financial Services Remote Visibility and Application Performance Monitoring With NETSCOUT

Operational Impact