Symantec identified three factors in its drive for operational excellence. The first, suitability, was an internal analysis for process design to measure potential constraints, or control benefits to the process–the goal being to “score” a process that’s a good candidate for automation.
The second, complexity, measured what type of bot would be required to automate the process and to understand how many screens and systems would interact with it.
The third, is value, such that automation brought value–through cost savings, time savings, and ROI.
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