BlackBerry Case Studies Expertech - Capital Tool Inventory

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	Expertech - Capital Tool Inventory BlackBerry

Expertech - Capital Tool Inventory

BlackBerry

Applicable Industries	Telecommunications
Applicable Functions	Warehouse & Inventory Management
Use Cases	Inventory Management
Challenge	Costly tools used to splice fiber optic cables are an important part of Expertech’s operational and capitalized expenses, but the company did not have an automated system in place to track their tools and optimize their usage. The existing data in its tracking system was inaccurate and required manual updating, making it essential for the company to implement an efficient process to track and follow up on its capital tool inventory. Read More
About Customer	Expertech Network Installation (Expertech) is a Canadian telecom and network infrastructure service provider for the cable and wireless broadband market with more than 1,600 managers, technicians and administrative staff. Read More
Customer Name	Expertech Network Installation (Expertech) Read More
Solution	Expertech decided to partner with the Research In Motion (RIM) Corporate Developer Program (CDP) and deployed BlackBerry smartphones to enable its technicians to communicate. With this deployment, Expertech also developed a custom BlackBerry application in-house that would inventory and track capitalized tools in near real-time and automatically upload the data into the company’s SAP system. Read More Log in to view content
Data Collected	Asset Status Tracking, Inventory Levels, Operating Cost, Overall Equipment Effectiveness, Production Efficiency Read More Log in to view content
Contents

Applicable Industries

Telecommunications

Applicable Functions

Warehouse & Inventory Management

Use Cases

Inventory Management

Challenge

Costly tools used to splice fiber optic cables are an important part of Expertech’s operational and capitalized expenses, but the company did not have an automated system in place to track their tools and optimize their usage. The existing data in its tracking system was inaccurate and required manual updating, making it essential for the company to implement an efficient process to track and follow up on its capital tool inventory.

About Customer

Expertech Network Installation (Expertech) is a Canadian telecom and network infrastructure service provider for the cable and wireless broadband market with more than 1,600 managers, technicians and administrative staff.

Customer Name

Expertech Network Installation (Expertech)

Solution

Expertech decided to partner with the Research In Motion (RIM) Corporate Developer Program (CDP) and deployed BlackBerry smartphones to enable its technicians to communicate. With this deployment, Expertech also developed a custom BlackBerry application in-house that would inventory and track capitalized tools in near real-time and automatically upload the data into the company’s SAP system.

Data Collected

Asset Status Tracking, Inventory Levels, Operating Cost, Overall Equipment Effectiveness, Production Efficiency

Impact #1	[Process Optimization - Real Time Asset Tracking] The location of tools can be identified in near real-time in field operations.
Impact #2	[Efficiency Improvement - Operation] The audit process was accelerated, enabling the same workforce to perform more audits.
Impact #3	[Cost Reduction - R&D] Ongoing application development and improvements are relatively quick and inexpensive to implement due to the system's flexibility.

Impact #1

[Process Optimization - Real Time Asset Tracking]
The location of tools can be identified in near real-time in field operations.

Impact #2

[Efficiency Improvement - Operation]
The audit process was accelerated, enabling the same workforce to perform more audits.

Impact #3

[Cost Reduction - R&D]
Ongoing application development and improvements are relatively quick and inexpensive to implement due to the system's flexibility.

Benefit #1	Inventory counts are more accurate and take 85% less employee time than previously.

Benefit #1

Inventory counts are more accurate and take 85% less employee time than previously.

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Overview

Expertech - Capital Tool Inventory

Operational Impact

Quantitative Benefit