ShipHawk Case Studies Everything But the House Partners with ShipHawk

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	Everything But the House Partners with ShipHawk ShipHawk

Everything But the House Partners with ShipHawk

ShipHawk

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation
Use Cases	Supply Chain Visibility
Services	System Integration
Challenge	Everything But the House (EBTH) was looking to expand from a regional business to national coverage. However, their logistics solution was not equipped to support a national bidder base or the shipping needs of their diverse auction inventory. Their distribution process was manual, with many large auction items marked “local pickup only”. For the few items that could be shipped, EBTH relied on internal employees to call various carriers for quotes, and to pack and send the items themselves. Furthermore, there was no way to provide shoppers with accurate shipping rates during the bidding experience. This process excluded many potential bidders from participating in an auction, in turn limiting auction values and revenue. Scaling with their existing system would be slow and costly: each new market would mean more time on the phone, additional personnel, and uncertain costs. Read More
About Customer	Everything But the House (EBTH) is an online estate and consignment sale company that invites online shoppers the chance to browse and bid on collectibles. The company was seeking to expand from a regional business to national coverage. However, their logistics solution was not equipped to support a national bidder base or the shipping needs of their diverse auction inventory. Their distribution process was manual, with many large auction items marked “local pickup only”. For the few items that could be shipped, EBTH relied on internal employees to call various carriers for quotes, and to pack and send the items themselves. Read More
Solution	To accelerate growth and move away from manual processing, EBTH chose the ShipHawk platform. With ShipHawk, EBTH has access to instant, accurate shipping rates for any item right inside the bidding window, giving customers visibility to fully landed purchase costs and a better buying experience. After a purchase is made, the ShipHawk platform automatically schedules the pickup, recommends the optimal packaging, and manages the end-to-end shipping experience. This new functionality allows EBTH to scale nationally, reduces manual efforts for their internal logistics team, and means that customers across the U.S. can bid on and receive any item. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Use Cases

Supply Chain Visibility

Services

System Integration

Challenge

Everything But the House (EBTH) was looking to expand from a regional business to national coverage. However, their logistics solution was not equipped to support a national bidder base or the shipping needs of their diverse auction inventory. Their distribution process was manual, with many large auction items marked “local pickup only”. For the few items that could be shipped, EBTH relied on internal employees to call various carriers for quotes, and to pack and send the items themselves. Furthermore, there was no way to provide shoppers with accurate shipping rates during the bidding experience. This process excluded many potential bidders from participating in an auction, in turn limiting auction values and revenue. Scaling with their existing system would be slow and costly: each new market would mean more time on the phone, additional personnel, and uncertain costs.

About Customer

Everything But the House (EBTH) is an online estate and consignment sale company that invites online shoppers the chance to browse and bid on collectibles. The company was seeking to expand from a regional business to national coverage. However, their logistics solution was not equipped to support a national bidder base or the shipping needs of their diverse auction inventory. Their distribution process was manual, with many large auction items marked “local pickup only”. For the few items that could be shipped, EBTH relied on internal employees to call various carriers for quotes, and to pack and send the items themselves.

Solution

To accelerate growth and move away from manual processing, EBTH chose the ShipHawk platform. With ShipHawk, EBTH has access to instant, accurate shipping rates for any item right inside the bidding window, giving customers visibility to fully landed purchase costs and a better buying experience. After a purchase is made, the ShipHawk platform automatically schedules the pickup, recommends the optimal packaging, and manages the end-to-end shipping experience. This new functionality allows EBTH to scale nationally, reduces manual efforts for their internal logistics team, and means that customers across the U.S. can bid on and receive any item.

Impact #1	Partnering with ShipHawk enabled EBTH to scale its business quickly and cost-effectively
Impact #2	More Than Doubled Items Sold: In the first six months of using ShipHawk, the total number of items sold rose by 130% due to their ability to hold auctions in new cities as well as allowing customers across the US to bid on any item
Impact #3	Scaled Logistics Team by Reducing Manual Efforts: In the first 90 days of using ShipHawk, EBTH’s internal logistics team processed 43% more shipments without adding more personnel, and has since sustained this increase in shipments

Impact #1

Partnering with ShipHawk enabled EBTH to scale its business quickly and cost-effectively

Impact #2

More Than Doubled Items Sold: In the first six months of using ShipHawk, the total number of items sold rose by 130% due to their ability to hold auctions in new cities as well as allowing customers across the US to bid on any item

Impact #3

Scaled Logistics Team by Reducing Manual Efforts: In the first 90 days of using ShipHawk, EBTH’s internal logistics team processed 43% more shipments without adding more personnel, and has since sustained this increase in shipments

Benefit #1	In the first six months of using ShipHawk, the total number of items sold rose by 130%
Benefit #2	In the first 90 days of using ShipHawk, EBTH’s internal logistics team processed 43% more shipments without adding more personnel
Benefit #3	EBTH expanded to 2.3X more cities in the first 6 months of using ShipHawk, and expects to expand markets served by 4X in the first year

Benefit #1

In the first six months of using ShipHawk, the total number of items sold rose by 130%

Benefit #2

In the first 90 days of using ShipHawk, EBTH’s internal logistics team processed 43% more shipments without adding more personnel

Benefit #3

EBTH expanded to 2.3X more cities in the first 6 months of using ShipHawk, and expects to expand markets served by 4X in the first year

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Overview

Everything But the House Partners with ShipHawk

Operational Impact

Quantitative Benefit