Case Studies Evans Transportation Boosts Customer Service Levels Through a Progressive Technology Strategy

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	Evans Transportation Boosts Customer Service Levels Through a Progressive Technology Strategy

Evans Transportation Boosts Customer Service Levels Through a Progressive Technology Strategy

Technology Category	Functional Applications - Transportation Management Systems (TMS)
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Predictive Maintenance Track & Trace of Assets
Services	Software Design & Engineering Services System Integration
Challenge	Evans, a third-party logistics services provider, wanted to modernize its transportation technology to continue providing top-tier customer service. The company recognized the need to upgrade or replace an in-house system that had served them well for nearly two decades. Evans' leadership saw an opportunity to prepare for the future by leveraging advanced technology to support their customers better. They evaluated more than 40 Transportation Management Systems (TMS) over two years to find a solution that could meet their diverse needs and those of their customers. Read More
About Customer	Evans Transportation Services is a third-party logistics (3PL) services provider based in Wisconsin. Founded in 1985, the company manages over 200,000 shipments annually across all modes of transportation throughout North America. Evans is known for its unwavering commitment to superior customer service, which has driven its growth and success. The company emphasizes technology as a cornerstone of its strategy to support its customers, ensuring transparency and efficiency in every transaction. Evans' customer base includes various industries, and they have maintained an average customer retention rate of over nine years. Read More
Solution	After a thorough evaluation process, Evans chose the MercuryGate TMS for its ability to support the varying needs of Evans and its customers. The MercuryGate TMS provided the necessary configurations and capabilities that were already built and ready to use, allowing Evans to maintain a strong technological edge cost-effectively. The system enabled Evans to respond faster to client needs, carrier needs, and their own needs. Additionally, the MercuryGate TMS allowed Evans to share new ideas with MercuryGate, who would then determine if the capabilities existed in the system or if they could work together to build them out. This collaboration ensured that Evans could continuously improve and adapt to changing requirements. Read More Log in to view content
Contents

Technology Category

Functional Applications - Transportation Management Systems (TMS)

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Predictive Maintenance

Track & Trace of Assets

Services

Software Design & Engineering Services

System Integration

Challenge

Evans, a third-party logistics services provider, wanted to modernize its transportation technology to continue providing top-tier customer service. The company recognized the need to upgrade or replace an in-house system that had served them well for nearly two decades. Evans' leadership saw an opportunity to prepare for the future by leveraging advanced technology to support their customers better. They evaluated more than 40 Transportation Management Systems (TMS) over two years to find a solution that could meet their diverse needs and those of their customers.

About Customer

Evans Transportation Services is a third-party logistics (3PL) services provider based in Wisconsin. Founded in 1985, the company manages over 200,000 shipments annually across all modes of transportation throughout North America. Evans is known for its unwavering commitment to superior customer service, which has driven its growth and success. The company emphasizes technology as a cornerstone of its strategy to support its customers, ensuring transparency and efficiency in every transaction. Evans' customer base includes various industries, and they have maintained an average customer retention rate of over nine years.

Solution

After a thorough evaluation process, Evans chose the MercuryGate TMS for its ability to support the varying needs of Evans and its customers. The MercuryGate TMS provided the necessary configurations and capabilities that were already built and ready to use, allowing Evans to maintain a strong technological edge cost-effectively. The system enabled Evans to respond faster to client needs, carrier needs, and their own needs. Additionally, the MercuryGate TMS allowed Evans to share new ideas with MercuryGate, who would then determine if the capabilities existed in the system or if they could work together to build them out. This collaboration ensured that Evans could continuously improve and adapt to changing requirements.

Impact #1	Evans is now better positioned to react quickly to customer needs, providing an advantage in reporting, tracking and tracing, pricing, optimizing, and consolidating.
Impact #2	The MercuryGate TMS has allowed Evans to maintain a strong technological edge in a cost-effective manner, focusing on their core competency of freight transportation management.
Impact #3	The system has enabled Evans to share new ideas with MercuryGate, fostering a collaborative environment for continuous improvement.

Impact #1

Evans is now better positioned to react quickly to customer needs, providing an advantage in reporting, tracking and tracing, pricing, optimizing, and consolidating.

Impact #2

The MercuryGate TMS has allowed Evans to maintain a strong technological edge in a cost-effective manner, focusing on their core competency of freight transportation management.

Impact #3

The system has enabled Evans to share new ideas with MercuryGate, fostering a collaborative environment for continuous improvement.

Benefit #1	Placon Corporation achieved more than 30% in savings by using the MercuryGate TMS and Mojo transportation optimization.
Benefit #2	The Mojo optimization tool helped Placon realize double-digit freight savings through optimization, above and beyond shipping at the best rates.

Benefit #1

Placon Corporation achieved more than 30% in savings by using the MercuryGate TMS and Mojo transportation optimization.

Benefit #2

The Mojo optimization tool helped Placon realize double-digit freight savings through optimization, above and beyond shipping at the best rates.

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Overview

Evans Transportation Boosts Customer Service Levels Through a Progressive Technology Strategy

Operational Impact

Quantitative Benefit