NETSCOUT Case Studies European Insurer Optimizes User Experience With NETSCOUT

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	European Insurer Optimizes User Experience With NETSCOUT NETSCOUT

European Insurer Optimizes User Experience With NETSCOUT

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Remote Asset Management Remote Collaboration
Services	System Integration
Challenge	The European insurer faced a challenge when they had to transition to a hybrid workforce due to the pandemic. This transition led to a 300% increase in virtual private network (VPN) traffic. The insurer's internal communications increasingly relied on Microsoft Teams, Cisco UC, Polycom, and Genesys solutions being accessed over the VPN and Internet links, all of which needed to be managed by the Performance Team. The IT team did not have the necessary views into the remote network environment, UC&C applications, or quality of user experience. The company’s internal business operations were increasingly crucial in supporting the insurance subsidiary’s abilities to address customer policy claims, financial processing, and questions. Read More
About Customer	The customer is a European insurer that operates as a subsidiary of a financial services company. The company has a commercial reach that includes operations on several continents. The insurer specializes in the personal, life, and property coverage markets and supports more than 15 million policyholders. The company's information technology (IT) team had been ensuring reliable performance across their internal voice environment with NETSCOUT, using InfiniStreamNG (ISNG) and Lync Collector data sources and nGeniusONE Unified Communications (UC) analytics. The insurer also deployed NETSCOUT’s Arbor Edge Defense (AED) inline security appliance and Arbor Cloud DDoS Protection Services to enhance their cybersecurity profile. Read More
Solution	The Performance Team introduced visibility into their remote workforce environments by deploying next-generation ISNG appliances with Advanced Module functionality. This enabled monitoring of expanded network, VPN, and Internet links, with ISNG appliances deployed at headquarters data centers converting network packets to NETSCOUT smart data in real time for use by their installed nGeniusONE platform’s analytics. The Advanced Module’s Micro ASI capabilities were used to segment MAC and IP Address keys to increase the number of interfaces supported by the newly purchased ISNG appliances and segment that smart data with the ISNG according to those two traffic types. The company’s existing 1GB ISNG appliances were redeployed to other locations to gain visibility into UC performance across other workforce environments. The insurer’s commitment to NETSCOUT smart visibility and UC analytics enabled Performance Team specialists to confidently extend their monitoring, troubleshooting, and remediation coverage into remote workforce environments using nGeniusONE workflows already familiar to them. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Remote Collaboration

Services

System Integration

Challenge

The European insurer faced a challenge when they had to transition to a hybrid workforce due to the pandemic. This transition led to a 300% increase in virtual private network (VPN) traffic. The insurer's internal communications increasingly relied on Microsoft Teams, Cisco UC, Polycom, and Genesys solutions being accessed over the VPN and Internet links, all of which needed to be managed by the Performance Team. The IT team did not have the necessary views into the remote network environment, UC&C applications, or quality of user experience. The company’s internal business operations were increasingly crucial in supporting the insurance subsidiary’s abilities to address customer policy claims, financial processing, and questions.

About Customer

The customer is a European insurer that operates as a subsidiary of a financial services company. The company has a commercial reach that includes operations on several continents. The insurer specializes in the personal, life, and property coverage markets and supports more than 15 million policyholders. The company's information technology (IT) team had been ensuring reliable performance across their internal voice environment with NETSCOUT, using InfiniStreamNG (ISNG) and Lync Collector data sources and nGeniusONE Unified Communications (UC) analytics. The insurer also deployed NETSCOUT’s Arbor Edge Defense (AED) inline security appliance and Arbor Cloud DDoS Protection Services to enhance their cybersecurity profile.

Solution

The Performance Team introduced visibility into their remote workforce environments by deploying next-generation ISNG appliances with Advanced Module functionality. This enabled monitoring of expanded network, VPN, and Internet links, with ISNG appliances deployed at headquarters data centers converting network packets to NETSCOUT smart data in real time for use by their installed nGeniusONE platform’s analytics. The Advanced Module’s Micro ASI capabilities were used to segment MAC and IP Address keys to increase the number of interfaces supported by the newly purchased ISNG appliances and segment that smart data with the ISNG according to those two traffic types. The company’s existing 1GB ISNG appliances were redeployed to other locations to gain visibility into UC performance across other workforce environments. The insurer’s commitment to NETSCOUT smart visibility and UC analytics enabled Performance Team specialists to confidently extend their monitoring, troubleshooting, and remediation coverage into remote workforce environments using nGeniusONE workflows already familiar to them.

Impact #1	Efficient transition to a hybrid workforce
Impact #2	Reliable performance of business-critical UC&C services over VPN
Impact #3	Improved visibility into the hybrid workforce’s quality of experience using UC&C applications

Impact #1

Efficient transition to a hybrid workforce

Impact #2

Reliable performance of business-critical UC&C services over VPN

Impact #3

Improved visibility into the hybrid workforce’s quality of experience using UC&C applications

Benefit #1	300% increase in VPN traffic managed efficiently
Benefit #2	Expanded network, VPN, and Internet links monitoring

Benefit #1

300% increase in VPN traffic managed efficiently

Benefit #2

Expanded network, VPN, and Internet links monitoring

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Overview

European Insurer Optimizes User Experience With NETSCOUT

Operational Impact

Quantitative Benefit