DocuWare Case Studies ETC Holland Streamlines Logistics with DocuWare Cloud

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	ETC Holland Streamlines Logistics with DocuWare Cloud DocuWare

ETC Holland Streamlines Logistics with DocuWare Cloud

DocuWare

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Inventory Management Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Before the introduction of their document management system, ETC Holland, a logistics service provider, processed all their documents manually. Orders received by email were printed out and forwarded to the responsible clerks and archived together with other shipping documents. This was a very time-consuming process with a lot of administrative effort. They wanted to make sure all of their orders, incoming invoices and transport documents were quickly processed and automatically stored. Some records also needed to be visible to drivers and customers. And access to documents during audits and tax audits needed to be simplified. Read More
About Customer	ETC Holland Solutions is a logistics service provider based in the Netherlands. The company specializes in the transport of bulk materials such as polymers, PVC, animal feed, or minerals. To transport these materials from the factory to their destination, ETC Holland uses more than 100 trailers and special storage areas, enabling an average of 350 trips per week. The company manages orders, invoices, and shipping documents with DocuWare Cloud. The company's operations span across various departments including order processing, accounting, and customer service. They also integrate with other software solutions such as Ixolution and Salesforce. Read More
Solution	ETC Holland chose DocuWare, a professional document management system, which was then connected to an existing specialized transport software, Ixolution. DocuWare acts as a central digital archive in which all documents can be stored, edited, and distributed. The filing of documents is largely fully automated. Centrally received orders are scanned, read out by DocuWare and stored in the central electronic document pool with corresponding tags. To scan bills of lading, the company’s drivers were equipped with tablets. All they need to do is snap a photo and the corresponding document is captured, indexed, and transferred into the system. Colleagues at the main office can then immediately view and further process the electronic documents. Since the individual orders and freight documents sometimes have to be retained for several years, depending on requirements, DocuWare also takes manages long-term archiving. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Inventory Management

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Before the introduction of their document management system, ETC Holland, a logistics service provider, processed all their documents manually. Orders received by email were printed out and forwarded to the responsible clerks and archived together with other shipping documents. This was a very time-consuming process with a lot of administrative effort. They wanted to make sure all of their orders, incoming invoices and transport documents were quickly processed and automatically stored. Some records also needed to be visible to drivers and customers. And access to documents during audits and tax audits needed to be simplified.

About Customer

ETC Holland Solutions is a logistics service provider based in the Netherlands. The company specializes in the transport of bulk materials such as polymers, PVC, animal feed, or minerals. To transport these materials from the factory to their destination, ETC Holland uses more than 100 trailers and special storage areas, enabling an average of 350 trips per week. The company manages orders, invoices, and shipping documents with DocuWare Cloud. The company's operations span across various departments including order processing, accounting, and customer service. They also integrate with other software solutions such as Ixolution and Salesforce.

Solution

ETC Holland chose DocuWare, a professional document management system, which was then connected to an existing specialized transport software, Ixolution. DocuWare acts as a central digital archive in which all documents can be stored, edited, and distributed. The filing of documents is largely fully automated. Centrally received orders are scanned, read out by DocuWare and stored in the central electronic document pool with corresponding tags. To scan bills of lading, the company’s drivers were equipped with tablets. All they need to do is snap a photo and the corresponding document is captured, indexed, and transferred into the system. Colleagues at the main office can then immediately view and further process the electronic documents. Since the individual orders and freight documents sometimes have to be retained for several years, depending on requirements, DocuWare also takes manages long-term archiving.

Impact #1	ETC Holland now saves an enormous amount of time with automated document filing and simple search queries.
Impact #2	Thanks to the complete indexing of all receipts, employees can call up individual receipts on their screens in a matter of seconds, even years later.
Impact #3	Easy access to the documents not only benefits the review processes, but also helps the company make its own business processes more efficient and much faster.

Impact #1

ETC Holland now saves an enormous amount of time with automated document filing and simple search queries.

Impact #2

Thanks to the complete indexing of all receipts, employees can call up individual receipts on their screens in a matter of seconds, even years later.

Impact #3

Easy access to the documents not only benefits the review processes, but also helps the company make its own business processes more efficient and much faster.

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Overview

ETC Holland Streamlines Logistics with DocuWare Cloud

Operational Impact