Revenue.io
Case Studies
Escoffier's Transformation: Enhancing Call Coaching and Sales Productivity with IoT
Overview
Escoffier's Transformation: Enhancing Call Coaching and Sales Productivity with IoTRevenue.io |
Cybersecurity & Privacy - Identity & Authentication Management Networks & Connectivity - 5G | |
Education Telecommunications | |
Quality Assurance Sales & Marketing | |
Behavior & Emotion Tracking Time Sensitive Networking | |
System Integration Training | |
Operational Impact
The implementation of RingDNA transformed the operations at Escoffier. The admissions team felt much closer to and more connected with students, as the new communication system made it easier to gain their trust. The DialNext feature made it easier for the sales team to hit their daily goals by facilitating quick and convenient dialing. The warm transfer feature improved the prospects' experience, making them less likely to drop off calls when transfers were required. The improved visibility into when prospective students requested information allowed for quicker responses. Managers could easily track response times with Revenue.io metrics and dashboards, enabling them to stay on top of trends and make necessary adjustments. The success of the original group led to the expansion of Revenue.io users from 150 reps to more than 400. | |
Quantitative Benefit
Dramatic increase in dials and talk time within weeks of implementation | |
Significant improvement in response times | |
Expansion of Revenue.io users from 150 reps to more than 400, based on the success of the original group | |