Revenue.io
Case Studies
Equity Trust Enhances Call Review Efficiency and Rep Support with Revenue.io
Overview
Equity Trust Enhances Call Review Efficiency and Rep Support with Revenue.ioRevenue.io |
Procurement Sales & Marketing | |
Inventory Management | |
Training | |
Operational Impact
The implementation of Revenue.io and Conversation AI brought significant operational improvements to Equity Trust. Conversation AI surfaced critical moments across all calls, enabling the company to review six times more calls than before and enhance rep support and retention. Previously, a single call could have taken half an hour to review, but with the new system, each call could be fully reviewed in just a few minutes. This efficiency allowed them to increase their management ratio from one sales manager for six reps to one manager for twelve. Furthermore, Conversation AI helped them gain quantifiable metrics and attach dollar values to objections on calls. This provided the evidence they needed to calculate the opportunity cost of features and present leadership with the data they needed to inform product development. | |
Quantitative Benefit
Sales managers were able to review 6x more calls with Revenue.io | |
The number of reps that sales managers could comfortably manage doubled from 6 to 12 | |
Attrition fell to zero after the implementation of Conversation AI | |