NETSCOUT Case Studies Ensuring Cloud Migration with In-depth Service Visibility and Monitoring

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	Ensuring Cloud Migration with In-depth Service Visibility and Monitoring NETSCOUT

Ensuring Cloud Migration with In-depth Service Visibility and Monitoring

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Utilities
Applicable Functions	Business Operation Maintenance
Use Cases	Process Control & Optimization Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The global energy company was facing the challenge of ensuring flawless performance of vital services. Any network or system disruption could harm the business and the company’s reputation for excellent customer service. The company needed not only troubleshooting ability but also end-to-end visibility and analysis allowing them to proactively solve problems before impacting customers or risking regulatory compliance issues. Additionally, the company was on the verge of a major move to the cloud to meet future requirements of the business. This meant IT needed a scalable monitoring solution that could handle current demands, while at the same time providing seamless expansion into the cloud, offering continued visibility into service availability and performance. Read More
About Customer	The customer is a global energy company based in Europe. The company provides natural gas, electricity, and energy services such as engineering and design. With more than 150,000 employees serving 70 countries worldwide, the company is focused on delivering outstanding customer service while maintaining government compliance. This multi-billion euro organization has set a goal of improving the world through renewable energy, energy efficiency, and digital technology for the future. The company is committed to keeping energy flowing and customers happy, which is critically important to its operations. Read More
Solution	The company implemented the nGeniusONE Service Assurance platform and InfiniStreamNG solution, which harnesses the power of IP intelligence by mining wire-traffic in real-time, to provide the visibility necessary to ensure availability and performance of critical services. The fully integrated, highly scalable solution provides streamlined workflows – from monitoring to analysis and troubleshooting - within a single product, making it possible to proactively solve problems before they impacted customers or risked regulatory compliance issues. nGeniusONE’s Service Dashboard provides intuitive drilldowns and workflows to quickly troubleshoot and find the root cause of service issues. The NETSCOUT® solution delivers much needed, in-depth visibility into application level errors and responsiveness information. This advanced solution also offers capabilities to address virtualized applications as well as monitoring across the hybrid cloud. To meet the company’s future cloud needs, the nGeniusONE solution is easily expandable to extend visibility and analysis into the cloud with vSTREAM and vSCOUT. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Utilities

Applicable Functions

Business Operation

Maintenance

Use Cases

Process Control & Optimization

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The global energy company was facing the challenge of ensuring flawless performance of vital services. Any network or system disruption could harm the business and the company’s reputation for excellent customer service. The company needed not only troubleshooting ability but also end-to-end visibility and analysis allowing them to proactively solve problems before impacting customers or risking regulatory compliance issues. Additionally, the company was on the verge of a major move to the cloud to meet future requirements of the business. This meant IT needed a scalable monitoring solution that could handle current demands, while at the same time providing seamless expansion into the cloud, offering continued visibility into service availability and performance.

About Customer

The customer is a global energy company based in Europe. The company provides natural gas, electricity, and energy services such as engineering and design. With more than 150,000 employees serving 70 countries worldwide, the company is focused on delivering outstanding customer service while maintaining government compliance. This multi-billion euro organization has set a goal of improving the world through renewable energy, energy efficiency, and digital technology for the future. The company is committed to keeping energy flowing and customers happy, which is critically important to its operations.

Solution

The company implemented the nGeniusONE Service Assurance platform and InfiniStreamNG solution, which harnesses the power of IP intelligence by mining wire-traffic in real-time, to provide the visibility necessary to ensure availability and performance of critical services. The fully integrated, highly scalable solution provides streamlined workflows – from monitoring to analysis and troubleshooting - within a single product, making it possible to proactively solve problems before they impacted customers or risked regulatory compliance issues. nGeniusONE’s Service Dashboard provides intuitive drilldowns and workflows to quickly troubleshoot and find the root cause of service issues. The NETSCOUT® solution delivers much needed, in-depth visibility into application level errors and responsiveness information. This advanced solution also offers capabilities to address virtualized applications as well as monitoring across the hybrid cloud. To meet the company’s future cloud needs, the nGeniusONE solution is easily expandable to extend visibility and analysis into the cloud with vSTREAM and vSCOUT.

Impact #1	Dramatically improved performance and reliability of their applications and services on-site and across the hybrid cloud
Impact #2	Reduced MTTR and streamlined workflow for solving service impacting problems
Impact #3	Solved problems proactively with real-time monitoring

Impact #1

Dramatically improved performance and reliability of their applications and services on-site and across the hybrid cloud

Impact #2

Reduced MTTR and streamlined workflow for solving service impacting problems

Impact #3

Solved problems proactively with real-time monitoring

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Overview

Ensuring Cloud Migration with In-depth Service Visibility and Monitoring

Operational Impact