Zscaler Case Studies Enhancing Web Security and User Experience: A Case Study of County Clerk Office's Adoption of Zscaler

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	Enhancing Web Security and User Experience: A Case Study of County Clerk Office's Adoption of Zscaler Zscaler

Enhancing Web Security and User Experience: A Case Study of County Clerk Office's Adoption of Zscaler

Zscaler

Technology Category	Application Infrastructure & Middleware - Middleware, SDKs & Libraries Cybersecurity & Privacy - Application Security
Applicable Industries	Electronics National Security & Defense
Use Cases	Tamper Detection Time Sensitive Networking
Services	Cloud Planning, Design & Implementation Services Training
Challenge	The County Clerk Office's Information and Technology Services (ITS) department was facing a significant challenge in improving web security, providing a seamless user experience, and reducing IT costs. The department had been using Blue Coat appliances for web security, which initially worked well. However, as the county began to offer more online services such as training and streaming, the Blue Coat devices could not handle the increased load. This resulted in frequent slowdowns and crashes, requiring frequent reboots to maintain functionality. The ITS team was inundated with calls from dissatisfied users, making their approach to web security both frustrating and inefficient. Read More
About Customer	The customer in this case study is the County Clerk Office's Information and Technology Services (ITS) department. The department provides technology integration and support services for the County Administrator Departments, as well as other county and government-funded agencies. The ITS team was responsible for managing the county's web security, which was initially handled by Blue Coat appliances. However, as the county expanded its online services, the Blue Coat devices could not keep up with the increased load, leading to frequent crashes and a poor user experience. This prompted the ITS team to seek a more effective and cost-efficient solution. Read More
Solution	In search of a more effective and cost-efficient solution, the ITS team evaluated several key web security vendors, including Blue Coat, Websense, and Zscaler. They were particularly impressed with Zscaler's cloud-based solution, which offered advanced security protection and low traffic latency. During the test phase, the ITS team routed the traffic of 15 users experiencing the most connectivity issues to the Zscaler cloud using a GRE tunnel configuration. The connectivity problems were immediately resolved, and the users no longer needed to call the ITS team for assistance. Zscaler's advanced security and Web 2.0 features provided a more robust and comprehensive solution than the previous Blue Coat appliances, significantly reducing malware incidents. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Cybersecurity & Privacy - Application Security

Applicable Industries

Electronics

National Security & Defense

Use Cases

Tamper Detection

Time Sensitive Networking

Services

Cloud Planning, Design & Implementation Services

Training

Challenge

The County Clerk Office's Information and Technology Services (ITS) department was facing a significant challenge in improving web security, providing a seamless user experience, and reducing IT costs. The department had been using Blue Coat appliances for web security, which initially worked well. However, as the county began to offer more online services such as training and streaming, the Blue Coat devices could not handle the increased load. This resulted in frequent slowdowns and crashes, requiring frequent reboots to maintain functionality. The ITS team was inundated with calls from dissatisfied users, making their approach to web security both frustrating and inefficient.

About Customer

The customer in this case study is the County Clerk Office's Information and Technology Services (ITS) department. The department provides technology integration and support services for the County Administrator Departments, as well as other county and government-funded agencies. The ITS team was responsible for managing the county's web security, which was initially handled by Blue Coat appliances. However, as the county expanded its online services, the Blue Coat devices could not keep up with the increased load, leading to frequent crashes and a poor user experience. This prompted the ITS team to seek a more effective and cost-efficient solution.

Solution

In search of a more effective and cost-efficient solution, the ITS team evaluated several key web security vendors, including Blue Coat, Websense, and Zscaler. They were particularly impressed with Zscaler's cloud-based solution, which offered advanced security protection and low traffic latency. During the test phase, the ITS team routed the traffic of 15 users experiencing the most connectivity issues to the Zscaler cloud using a GRE tunnel configuration. The connectivity problems were immediately resolved, and the users no longer needed to call the ITS team for assistance. Zscaler's advanced security and Web 2.0 features provided a more robust and comprehensive solution than the previous Blue Coat appliances, significantly reducing malware incidents.

Impact #1	The adoption of Zscaler's cloud-based solution significantly improved the operational efficiency of the ITS team. The team no longer had to deal with frequent device crashes and user complaints, allowing them to focus on more important tasks. The simplicity of using the Zscaler service also simplified management, as any problems could be quickly resolved by contacting Zscaler. Furthermore, the multi-tenant and distributed cloud architecture of Zscaler provided a seamless end-user experience with minimal latency and virtually no downtime. This resulted in a significant reduction in user complaints, making the ITS team's job much easier and more efficient.

Impact #1

The adoption of Zscaler's cloud-based solution significantly improved the operational efficiency of the ITS team. The team no longer had to deal with frequent device crashes and user complaints, allowing them to focus on more important tasks. The simplicity of using the Zscaler service also simplified management, as any problems could be quickly resolved by contacting Zscaler. Furthermore, the multi-tenant and distributed cloud architecture of Zscaler provided a seamless end-user experience with minimal latency and virtually no downtime. This resulted in a significant reduction in user complaints, making the ITS team's job much easier and more efficient.

Benefit #1	Increased web security, reducing infected PCs from 3-4 per week to zero
Benefit #2	Reduced helpdesk calls from a dozen per week to nearly zero
Benefit #3	Improved operational efficiency by using a cloud service

Benefit #1

Increased web security, reducing infected PCs from 3-4 per week to zero

Benefit #2

Reduced helpdesk calls from a dozen per week to nearly zero

Benefit #3

Improved operational efficiency by using a cloud service

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Overview

Enhancing Web Security and User Experience: A Case Study of County Clerk Office's Adoption of Zscaler

Operational Impact

Quantitative Benefit