Enhancing Supply Chain Visibility and Efficiency: A Case Study of Logistix Worldwide

Logistix Worldwide, a leading third-party logistics and distribution company, faced a significant challenge in providing its global customer base with near real-time visibility to the shipping status of their orders and inventory levels. The company, which serves as the sole U.S. presence for many of its overseas-based customers, manages all receiving and shipping, customer service inquiries, and day-to-day inventory management. The challenge was to either increase its customer support staff to handle inbound customer calls at any time of day or implement a new software solution that would provide this information to customers securely over the Internet. Additionally, as Logistix's business grew, the need to support retailer Electronic Data Interchange (EDI) became critical to support existing and new customers. The company was faced with the decision of adding IT staff and systems or leveraging EDI capabilities and expertise available from a Software-as-a-Service (SaaS) or on-demand service.

Logistix Worldwide is a leading third-party logistics (3PL) and distribution company, serving manufacturers in a variety of industries including lighting, office products, and publishing. The company is strategically headquartered in Tennessee, a two-day delivery point of 80% of the US population, with additional facilities in Los Angeles, Rancho Dominguez, Oakland, California, and Edison, New Jersey. Many of its customers’ operations are based entirely overseas, making Logistix the sole U.S. presence for these organizations. The company manages all receiving and shipping, responds to all customer service inquiries, and provides day-to-day inventory management on behalf of their customers.