Convoy Case Studies Enhancing Supply Chain Resilience for a Premium Bottled Water Brand with Convoy's IoT Solutions

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	Enhancing Supply Chain Resilience for a Premium Bottled Water Brand with Convoy's IoT Solutions Convoy

Enhancing Supply Chain Resilience for a Premium Bottled Water Brand with Convoy's IoT Solutions

Convoy

Technology Category	Infrastructure as a Service (IaaS) - Backup & Recovery Sensors - Utility Meters
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation Quality Assurance
Use Cases	Intelligent Urban Water Supply Management Leakage & Flood Monitoring
Services	System Integration Testing & Certification
Challenge	A leading premium bottled water brand was grappling with supply chain resilience issues, particularly during seasonal surges. The brand's production processes were agile, adjusting bottling and shipping locations on a weekly basis to meet customer demand and drive operational efficiencies. However, this made it challenging to accurately forecast shipment volumes, define pickup facilities, and designate drop-off destinations. The brand also experienced seasonal surges during summer months, which further complicated their logistics. High customer expectations added to the pressure, making it crucial for the brand to find a solution that could ensure reliable and efficient delivery of their products. Read More
About Customer	The customer in this case study is a world-leading premium bottled water brand. They have a complex and agile production process that adjusts bottling and shipping locations on a weekly basis to meet customer demand. This makes it difficult for them to accurately forecast shipment volumes, define pickup facilities, and designate drop-off destinations. The brand also experiences seasonal surges during summer months, which further complicates their logistics. They have high customer expectations to fulfill, making it crucial for them to ensure reliable and efficient delivery of their products. Read More
Solution	The brand turned to Convoy's freight services and technology to address their supply chain challenges. Convoy's Dynamic Backup and online shipper platform provided the brand with a solution to their unpredictable shipment needs. The majority of the brand's volume is now covered by Convoy Dynamic Backup, with loads tracked via the online shipper platform. The transportation teams can get instant rates and book loads with guaranteed tender acceptance by activating the Dynamic Backup API. They can also secure high-quality capacity from Convoy’s digital freight network of more than 400,000 trucks, all powered by 80,000 carriers with higher safety ratings than industry averages. The brand has also partnered with Convoy’s Shipper Insights team to explore ways to enhance performance monitoring beyond shipment tracking, with a shared vision to continue reducing costs and improving service quality. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery

Sensors - Utility Meters

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Quality Assurance

Use Cases

Intelligent Urban Water Supply Management

Leakage & Flood Monitoring

Services

System Integration

Testing & Certification

Challenge

A leading premium bottled water brand was grappling with supply chain resilience issues, particularly during seasonal surges. The brand's production processes were agile, adjusting bottling and shipping locations on a weekly basis to meet customer demand and drive operational efficiencies. However, this made it challenging to accurately forecast shipment volumes, define pickup facilities, and designate drop-off destinations. The brand also experienced seasonal surges during summer months, which further complicated their logistics. High customer expectations added to the pressure, making it crucial for the brand to find a solution that could ensure reliable and efficient delivery of their products.

About Customer

The customer in this case study is a world-leading premium bottled water brand. They have a complex and agile production process that adjusts bottling and shipping locations on a weekly basis to meet customer demand. This makes it difficult for them to accurately forecast shipment volumes, define pickup facilities, and designate drop-off destinations. The brand also experiences seasonal surges during summer months, which further complicates their logistics. They have high customer expectations to fulfill, making it crucial for them to ensure reliable and efficient delivery of their products.

Solution

The brand turned to Convoy's freight services and technology to address their supply chain challenges. Convoy's Dynamic Backup and online shipper platform provided the brand with a solution to their unpredictable shipment needs. The majority of the brand's volume is now covered by Convoy Dynamic Backup, with loads tracked via the online shipper platform. The transportation teams can get instant rates and book loads with guaranteed tender acceptance by activating the Dynamic Backup API. They can also secure high-quality capacity from Convoy’s digital freight network of more than 400,000 trucks, all powered by 80,000 carriers with higher safety ratings than industry averages. The brand has also partnered with Convoy’s Shipper Insights team to explore ways to enhance performance monitoring beyond shipment tracking, with a shared vision to continue reducing costs and improving service quality.

Impact #1	The implementation of Convoy's solutions has significantly improved the brand's supply chain resilience. The brand now has more flexibility and improved visibility into their logistics, which has resulted in improved performance. The brand reported 95% On-Time Pickup (OTP) for contracted and Dynamic Backup volume during one of their busiest summer months, and 97% of all loads serviced in that same period were delivered on time. This has helped the brand save significantly by avoiding fines due to missed deliveries. As the U.S. full truckload market softens, the brand now has options to consider for low-cost, high-quality coverage. They can quickly get and compare rates to secure cost-effective coverage, and they are also paying an average lower rate-per-lane than they would on the spot market, even in soft market conditions. Today, Convoy is the brand’s top API carrier, optimizing trucking costs in real-time to ensure quality coverage at rates in tune with the market.

Impact #1

The implementation of Convoy's solutions has significantly improved the brand's supply chain resilience. The brand now has more flexibility and improved visibility into their logistics, which has resulted in improved performance. The brand reported 95% On-Time Pickup (OTP) for contracted and Dynamic Backup volume during one of their busiest summer months, and 97% of all loads serviced in that same period were delivered on time. This has helped the brand save significantly by avoiding fines due to missed deliveries. As the U.S. full truckload market softens, the brand now has options to consider for low-cost, high-quality coverage. They can quickly get and compare rates to secure cost-effective coverage, and they are also paying an average lower rate-per-lane than they would on the spot market, even in soft market conditions. Today, Convoy is the brand’s top API carrier, optimizing trucking costs in real-time to ensure quality coverage at rates in tune with the market.

Benefit #1	The brand achieved 95% On-Time Pickup (OTP) for contracted and Dynamic Backup volume during one of their busiest summer months.
Benefit #2	97% of all loads serviced in the same period were delivered on time, helping the brand avoid fines due to missed deliveries.
Benefit #3	The brand has completed nearly 6,000 shipments through the dynamic pricing program since late 2019.

Benefit #1

The brand achieved 95% On-Time Pickup (OTP) for contracted and Dynamic Backup volume during one of their busiest summer months.

Benefit #2

97% of all loads serviced in the same period were delivered on time, helping the brand avoid fines due to missed deliveries.

Benefit #3

The brand has completed nearly 6,000 shipments through the dynamic pricing program since late 2019.

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Overview

Enhancing Supply Chain Resilience for a Premium Bottled Water Brand with Convoy's IoT Solutions

Operational Impact

Quantitative Benefit