Flexport Case Studies Enhancing Supply Chain Efficiency: A Case Study on Outdoor Voices and Flexport

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	Enhancing Supply Chain Efficiency: A Case Study on Outdoor Voices and Flexport Flexport

Enhancing Supply Chain Efficiency: A Case Study on Outdoor Voices and Flexport

Flexport

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Apparel Transportation
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Outdoor Environmental Monitoring Supply Chain Visibility
Challenge	Outdoor Voices, a rapidly growing outdoor apparel company, faced significant pressure on its logistics team due to its direct-to-consumer sales model through its website and physical stores. The company operates a 100% vertical supply chain, where it acts as the importer and retailer, without the support of channel partners to share delivery responsibilities. This model made their supply chain a critical part of their success. However, the company struggled with maintaining stock, meeting go-to-market dates, and exceeding customer expectations. Additionally, the company needed more granular, timely, and digestible supply chain data to make strategic planning decisions and drive down supply chain costs. Read More
About Customer	Outdoor Voices is a five-year-old outdoor apparel company experiencing triple-digit growth rates. The company sells directly to consumers through its website and brick-and-mortar stores. Outdoor Voices operates a 100% vertical supply chain, acting as the importer and retailer. The company's motto, 'Doing Things,' emphasizes moving your body and having fun with friends. By freeing fitness from performance, Outdoor Voices is redefining the way we look at exercise and inspiring a nationwide community of Recreationalists to join them in moving their bodies and freeing their minds. Read More
Solution	Outdoor Voices partnered with Flexport, a cloud-based technology platform, to increase its operational efficiency and improve data sharing across teams. Flexport's platform provided Outdoor Voices with access to more detailed and timely supply chain data than they had previously seen. The operations team used this data, along with the analytics and reporting capabilities of Flexport’s platform, to make strategic planning decisions that ultimately reduced supply chain costs. The data from Flexport was also shared with non-operations teams like marketing and sales, helping the entire company align with its mission of getting more products into the hands of its customers. As the company grew, it was able to keep its operations team small by expanding its partnership with Flexport, which provided visibility and control from origin to destination. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Apparel

Transportation

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Outdoor Environmental Monitoring

Supply Chain Visibility

Challenge

Outdoor Voices, a rapidly growing outdoor apparel company, faced significant pressure on its logistics team due to its direct-to-consumer sales model through its website and physical stores. The company operates a 100% vertical supply chain, where it acts as the importer and retailer, without the support of channel partners to share delivery responsibilities. This model made their supply chain a critical part of their success. However, the company struggled with maintaining stock, meeting go-to-market dates, and exceeding customer expectations. Additionally, the company needed more granular, timely, and digestible supply chain data to make strategic planning decisions and drive down supply chain costs.

About Customer

Outdoor Voices is a five-year-old outdoor apparel company experiencing triple-digit growth rates. The company sells directly to consumers through its website and brick-and-mortar stores. Outdoor Voices operates a 100% vertical supply chain, acting as the importer and retailer. The company's motto, 'Doing Things,' emphasizes moving your body and having fun with friends. By freeing fitness from performance, Outdoor Voices is redefining the way we look at exercise and inspiring a nationwide community of Recreationalists to join them in moving their bodies and freeing their minds.

Solution

Outdoor Voices partnered with Flexport, a cloud-based technology platform, to increase its operational efficiency and improve data sharing across teams. Flexport's platform provided Outdoor Voices with access to more detailed and timely supply chain data than they had previously seen. The operations team used this data, along with the analytics and reporting capabilities of Flexport’s platform, to make strategic planning decisions that ultimately reduced supply chain costs. The data from Flexport was also shared with non-operations teams like marketing and sales, helping the entire company align with its mission of getting more products into the hands of its customers. As the company grew, it was able to keep its operations team small by expanding its partnership with Flexport, which provided visibility and control from origin to destination.

Impact #1	The partnership with Flexport has resulted in smoother product launches, improved customer experience, and higher brand value for Outdoor Voices. The company has been able to meet critical go-to-market dates and maintain stock while exceeding customer expectations. The data provided by Flexport has improved the company's ability to plan and be cost-conscious, ultimately driving down supply chain costs. The sharing of data between operations and non-operations teams has helped the entire company rally around its mission. The partnership has also allowed Outdoor Voices to scale rapidly while keeping its internal team focused on core functions that support their business.

Impact #1

The partnership with Flexport has resulted in smoother product launches, improved customer experience, and higher brand value for Outdoor Voices. The company has been able to meet critical go-to-market dates and maintain stock while exceeding customer expectations. The data provided by Flexport has improved the company's ability to plan and be cost-conscious, ultimately driving down supply chain costs. The sharing of data between operations and non-operations teams has helped the entire company rally around its mission. The partnership has also allowed Outdoor Voices to scale rapidly while keeping its internal team focused on core functions that support their business.

Benefit #1	98.9% of shipments reach Outdoor Voices at least two days before their go-live date
Benefit #2	Outdoor Voices has been able to maintain a small operations team despite its rapid growth
Benefit #3	Outdoor Voices has experienced triple-digit growth rates

Benefit #1

98.9% of shipments reach Outdoor Voices at least two days before their go-live date

Benefit #2

Outdoor Voices has been able to maintain a small operations team despite its rapid growth

Benefit #3

Outdoor Voices has experienced triple-digit growth rates

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Overview

Enhancing Supply Chain Efficiency: A Case Study on Outdoor Voices and Flexport

Operational Impact

Quantitative Benefit