Netcall Case Studies Enhancing Patient Engagement with Patient Hub: A Digital Portal Case Study

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	Enhancing Patient Engagement with Patient Hub: A Digital Portal Case Study Netcall

Enhancing Patient Engagement with Patient Hub: A Digital Portal Case Study

Netcall

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Quality Assurance
Use Cases	Personnel Tracking & Monitoring Time Sensitive Networking
Services	System Integration
Challenge	The healthcare sector is often burdened with administrative tasks that can limit the capacity of staff and resources. Traditional methods of patient engagement, such as appointment notifications and waiting list validations, can be time-consuming and inefficient. Additionally, the reliance on physical mail for appointment letters can lead to delays and lost information. The challenge was to find a solution that could reduce the administrative burden on staff, increase capacity, and improve patient engagement, while also integrating seamlessly with existing healthcare systems. Read More
About Customer	The customers of Patient Hub are primarily hospitals and healthcare boards. These organizations are often faced with a backlog of elective care and are constantly seeking ways to increase capacity and optimize resource allocation. They require a solution that can reduce administrative tasks, improve patient engagement, and integrate with existing systems. The customers also value the ability to monitor appointment data in real time and the flexibility to engage patients through their preferred channels. With Patient Hub, these organizations can achieve these goals and deliver positive benefits to their patients, staff, and overall operations. Read More
Solution	The solution came in the form of Patient Hub, a digital patient engagement portal. This platform offers a range of services including appointment notifications, waiting list validation, Patient Initiated Follow-up (PIFU), and NHS App integration. It empowers patients to self-serve, reducing the administrative burden on staff and increasing capacity throughout the healthcare system. The platform also offers real-time monitoring of appointment data, allowing for better allocation of clinical resources. Additionally, it provides digital appointment letters, eliminating the issues associated with postal delays and lost letters. Patient Hub integrates with Patient Administration Systems (PAS), Trust Integration Engines (TIE), and other healthcare systems, ensuring a seamless transition and operation. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Quality Assurance

Use Cases

Personnel Tracking & Monitoring

Time Sensitive Networking

Services

System Integration

Challenge

The healthcare sector is often burdened with administrative tasks that can limit the capacity of staff and resources. Traditional methods of patient engagement, such as appointment notifications and waiting list validations, can be time-consuming and inefficient. Additionally, the reliance on physical mail for appointment letters can lead to delays and lost information. The challenge was to find a solution that could reduce the administrative burden on staff, increase capacity, and improve patient engagement, while also integrating seamlessly with existing healthcare systems.

About Customer

The customers of Patient Hub are primarily hospitals and healthcare boards. These organizations are often faced with a backlog of elective care and are constantly seeking ways to increase capacity and optimize resource allocation. They require a solution that can reduce administrative tasks, improve patient engagement, and integrate with existing systems. The customers also value the ability to monitor appointment data in real time and the flexibility to engage patients through their preferred channels. With Patient Hub, these organizations can achieve these goals and deliver positive benefits to their patients, staff, and overall operations.

Solution

The solution came in the form of Patient Hub, a digital patient engagement portal. This platform offers a range of services including appointment notifications, waiting list validation, Patient Initiated Follow-up (PIFU), and NHS App integration. It empowers patients to self-serve, reducing the administrative burden on staff and increasing capacity throughout the healthcare system. The platform also offers real-time monitoring of appointment data, allowing for better allocation of clinical resources. Additionally, it provides digital appointment letters, eliminating the issues associated with postal delays and lost letters. Patient Hub integrates with Patient Administration Systems (PAS), Trust Integration Engines (TIE), and other healthcare systems, ensuring a seamless transition and operation.

Impact #1	The implementation of Patient Hub has led to significant operational improvements. The platform has enabled healthcare organizations to better allocate clinical resources by monitoring appointment data in real time. It has also helped tackle the backlog in elective care by increasing capacity and optimizing resource allocation. The digitalization of appointment letters has eliminated postal delays and lost letters, improving the efficiency and reliability of patient communication. Furthermore, the platform has empowered patients to have more control over their care, improving patient satisfaction and engagement. Overall, Patient Hub has transformed the way healthcare organizations manage patient appointments and engagement, leading to improved operational efficiency and patient outcomes.

Impact #1

The implementation of Patient Hub has led to significant operational improvements. The platform has enabled healthcare organizations to better allocate clinical resources by monitoring appointment data in real time. It has also helped tackle the backlog in elective care by increasing capacity and optimizing resource allocation. The digitalization of appointment letters has eliminated postal delays and lost letters, improving the efficiency and reliability of patient communication. Furthermore, the platform has empowered patients to have more control over their care, improving patient satisfaction and engagement. Overall, Patient Hub has transformed the way healthcare organizations manage patient appointments and engagement, leading to improved operational efficiency and patient outcomes.

Benefit #1	2,400,000 digital patient appointments sent out
Benefit #2	70% average digital patient engagement
Benefit #3	475 hospitals and boards rely on Netcall

Benefit #1

2,400,000 digital patient appointments sent out

Benefit #2

70% average digital patient engagement

Benefit #3

475 hospitals and boards rely on Netcall

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Overview

Enhancing Patient Engagement with Patient Hub: A Digital Portal Case Study

Operational Impact

Quantitative Benefit