Acoustic
Case Studies
Enhancing Online Reservation Experience: A Case Study of RIU Hotels & Resorts
Overview
Enhancing Online Reservation Experience: A Case Study of RIU Hotels & ResortsAcoustic |
Cybersecurity & Privacy - Identity & Authentication Management Cybersecurity & Privacy - Intrusion Detection | |
Marine & Shipping | |
Procurement Product Research & Development | |
Behavior & Emotion Tracking Livestock Monitoring | |
Operational Impact
The implementation of Tealeaf has led to significant operational improvements for RIU Hotels & Resorts. The company has been able to detect anomalous situations that amounted to 3% of web traffic. As a result of the analysis, new strategies were designed that enabled the company to reduce the number of obstacles by redirecting traffic towards the optimal funnel. The use of Tealeaf has also helped the company to reduce situation analysis efforts by 30% since the platform design is intuitive when looking for behavior patterns. The solution has also helped to reduce response times by more than 50% since before the company had to analyze logs and other records to understand the current situation. The solution has also helped in preventing attacks on the web by spotting a malicious user simulating human behavior and performing thousands of searches per second. The company has also been able to detect cases of fraud, such as unique users who made multiple fraudulent purchases on the web. | |
Quantitative Benefit
30% reduction in need for situation analysis | |
3% of global turnover reported as anomalous was detected and addressed | |
50% cut in response times to detect anomalies | |