Overview
Enhancing Lead Qualification Rate at University of the Pacific with VerseVerse |
Education | |
Smart Campus | |
Operational Impact
The implementation of Verse's solution led to significant operational improvements for the University of the Pacific. The university was able to provide 24/7 coverage to prospective students, ensuring that no lead was missed. This led to an increase in the number of qualified conversations with interested students, thereby boosting the university's chances of converting these leads into admissions. The solution also allowed the university to schedule virtual appointments for prospective graduate students with the admissions team, streamlining the admissions process. Furthermore, the university was able to engage instantly with 43% of leads coming in outside of traditional business hours, demonstrating the effectiveness of Verse's after-hours coverage. | |
Quantitative Benefit
67% of all leads actively engaged with a Verse representative | |
71% of those active leads led to a hand-off with a Pacific admissions representative | |
43% of their leads that were coming in outside of traditional business hours were instantly engaged | |