RingCentral
Case Studies
Enhancing Lead Generation with IoT: A Case Study of Precise Leads and RingCentral APIs
Overview
Enhancing Lead Generation with IoT: A Case Study of Precise Leads and RingCentral APIsRingCentral |
Platform as a Service (PaaS) - Application Development Platforms | |
Finance & Insurance Telecommunications | |
Quality Assurance | |
Usage-Based Insurance Virtual Training | |
System Integration Training | |
Operational Impact
The adoption of RingCentral Office® and its APIs has significantly improved Precise Leads' operations. The company now has more visibility into its calls, which was previously lacking. The system allows for detailed call reporting, enabling the company to filter out unnecessary information and display only what is needed. This has greatly enhanced the company's ability to handle customer complaints, as managers can now look up calls in timestamped records and pull the recording for review. The recordings are also used for training purposes, allowing the company to highlight excellent customer service and provide clear examples of how to conduct oneself on the phone. The system has also given the company more control over its IT systems, which is crucial for a business as intricate as Precise Leads. | |
Quantitative Benefit
The custom reporting system took just three to four weeks to develop and move into production. | |
The integration had been in production for eight months as of May 2017. | |