BILT
Case Studies
Enhancing Installation and Reducing Support Costs: A VintageView Case Study
Overview
Enhancing Installation and Reducing Support Costs: A VintageView Case StudyBILT |
Food & Beverage Retail | |
Product Research & Development Sales & Marketing | |
Time Sensitive Networking Virtual Prototyping & Product Testing | |
System Integration | |
Operational Impact
The implementation of BILT's 3D instructions has led to a significant improvement in VintageView's operational efficiency. DIYers and ecommerce customers who use BILT make fewer calls to customer support, allowing sales reps to focus on closing deals rather than answering phones and explaining instructions. The 3D instructions also benefit trade account partners by reducing time on task and preventing costly mistakes like cutting steel components incorrectly. When a new product launches, VintageView directs contractors to the BILT app, providing them with the tools required, time needed, and step-by-step instructions. This has not only increased efficiency but also given VintageView more flexibility with their product design and update deadlines. | |
Quantitative Benefit
Reduction in installation-related customer service calls, freeing up the sales team to focus on closing deals | |
Decrease in time and cost associated with updating installation instructions | |
Ability to make changes to the 3D instructions within 24 hours | |