Fergus Case Studies Enhancing Efficiency and Profitability in Plumbing Business: AXT Plumbing's Journey with Fergus

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	Enhancing Efficiency and Profitability in Plumbing Business: AXT Plumbing's Journey with Fergus Fergus

Enhancing Efficiency and Profitability in Plumbing Business: AXT Plumbing's Journey with Fergus

Fergus

Applicable Industries	Education Finance & Insurance
Use Cases	Personnel Tracking & Monitoring Time Sensitive Networking
Services	Training
Challenge	AXT Plumbing, a company based in Yarrawonga, Victoria, Australia, was facing significant challenges in managing its operations. Co-owners Tyler Sprunt and Ashley Thomson found that running the business side of things was consuming a huge amount of time, particularly in areas such as invoicing and reconciliation. The administrative burden was so high that they often had to personally oversee these tasks, despite having administrative support. Additionally, coordinating the team and tracking hours and materials was proving to be a major hurdle. The existing system was not sustainable, leading to loss of hours and materials, and the owners were in search of a more efficient solution. Read More
About Customer	AXT Plumbing is a plumbing company based in Yarrawonga, Victoria, Australia. The company was founded by Ashley Thomson in 2010, and Tyler Sprunt, a plumber by trade, bought into the company in 2014. Since then, the pair have more than doubled the size of the business. The company was facing challenges in managing its operations, particularly in areas such as invoicing, reconciliation, and team coordination. The co-owners were in search of a more efficient and sustainable way of running the business, which led them to implement Fergus, a Job Management Software. Read More
Solution	The solution came in the form of Fergus, a Job Management Software. After exploring several options, AXT Plumbing chose Fergus due to its user-friendly interface, ease of implementation, and cost-effectiveness. The company made use of Fergus' free online training and support to get up and running as quickly as possible. They had 3-4 sessions in the first few months, each time learning how to use it better and more productively. The transition was not without challenges, as the team had to adapt to a new way of doing things. However, with time, using Fergus became second nature to the team. As the company grew, new members were able to quickly learn from their peers. The growth of the business coincided with the implementation of Fergus. Read More Log in to view content
Contents

Applicable Industries

Education

Finance & Insurance

Use Cases

Personnel Tracking & Monitoring

Time Sensitive Networking

Services

Training

Challenge

AXT Plumbing, a company based in Yarrawonga, Victoria, Australia, was facing significant challenges in managing its operations. Co-owners Tyler Sprunt and Ashley Thomson found that running the business side of things was consuming a huge amount of time, particularly in areas such as invoicing and reconciliation. The administrative burden was so high that they often had to personally oversee these tasks, despite having administrative support. Additionally, coordinating the team and tracking hours and materials was proving to be a major hurdle. The existing system was not sustainable, leading to loss of hours and materials, and the owners were in search of a more efficient solution.

About Customer

AXT Plumbing is a plumbing company based in Yarrawonga, Victoria, Australia. The company was founded by Ashley Thomson in 2010, and Tyler Sprunt, a plumber by trade, bought into the company in 2014. Since then, the pair have more than doubled the size of the business. The company was facing challenges in managing its operations, particularly in areas such as invoicing, reconciliation, and team coordination. The co-owners were in search of a more efficient and sustainable way of running the business, which led them to implement Fergus, a Job Management Software.

Solution

The solution came in the form of Fergus, a Job Management Software. After exploring several options, AXT Plumbing chose Fergus due to its user-friendly interface, ease of implementation, and cost-effectiveness. The company made use of Fergus' free online training and support to get up and running as quickly as possible. They had 3-4 sessions in the first few months, each time learning how to use it better and more productively. The transition was not without challenges, as the team had to adapt to a new way of doing things. However, with time, using Fergus became second nature to the team. As the company grew, new members were able to quickly learn from their peers. The growth of the business coincided with the implementation of Fergus.

Impact #1	The implementation of Fergus brought about a significant transformation in the operations of AXT Plumbing. The software solved many of the challenges the company was facing, particularly in terms of invoicing, reconciliation, and team coordination. Jobs no longer required a phone call for coordination; instead, they were put in the calendar and the team knew what they were doing and where they needed to be before they went to work that day. The company also gained greater visibility into the financial side of the business, especially through the Financial Summary provided by Fergus. The clarity they now have into their costs and margins when invoicing has put the company in a much better financial position. The company continues to benefit from new features being introduced in the app, including the recent introduction of the Reece integration and the use of Fergus Checklists and Forms for managing Health & Safety processes.

Impact #1

The implementation of Fergus brought about a significant transformation in the operations of AXT Plumbing. The software solved many of the challenges the company was facing, particularly in terms of invoicing, reconciliation, and team coordination. Jobs no longer required a phone call for coordination; instead, they were put in the calendar and the team knew what they were doing and where they needed to be before they went to work that day. The company also gained greater visibility into the financial side of the business, especially through the Financial Summary provided by Fergus. The clarity they now have into their costs and margins when invoicing has put the company in a much better financial position. The company continues to benefit from new features being introduced in the app, including the recent introduction of the Reece integration and the use of Fergus Checklists and Forms for managing Health & Safety processes.

Benefit #1	The increase in turnover was immediate after implementing Fergus, indicating improved efficiency and profitability.
Benefit #2	The company saved 30-40 phone calls a day to staff for job coordination, significantly reducing communication time.
Benefit #3	The introduction of the Reece integration in the Fergus app saved the office staff an additional hour a day.

Benefit #1

The increase in turnover was immediate after implementing Fergus, indicating improved efficiency and profitability.

Benefit #2

The company saved 30-40 phone calls a day to staff for job coordination, significantly reducing communication time.

Benefit #3

The introduction of the Reece integration in the Fergus app saved the office staff an additional hour a day.

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Overview

Enhancing Efficiency and Profitability in Plumbing Business: AXT Plumbing's Journey with Fergus

Operational Impact

Quantitative Benefit