Twilio
Case Studies
Enhancing Contact Centre Efficiency with contactSPACE and Twilio's Cloud-based Solutions
Overview
![]() |
Enhancing Contact Centre Efficiency with contactSPACE and Twilio's Cloud-based SolutionsTwilio |
Infrastructure as a Service (IaaS) - Cloud Databases Sensors - Level Sensors | |
Cement Finance & Insurance | |
Time Sensitive Networking | |
Operational Impact
The partnership with Twilio has allowed contactSPACE to expand its contact centre software solution to other countries including the UK, Germany, other parts of Europe and Asia. This has saved the company both time and money in terms of deployment. The integration of Twilio’s APIs into contactSPACE’s software has given their customers a technology that is proven across hundreds of companies and thousands of users. The company has been able to help get organisations up and running with the touch of a button. Furthermore, the average talk time increased from 42 seconds to above one minute, all while simultaneously making fewer calls. This has led to better calls and better outcomes for contactSPACE and its customers. | |
Quantitative Benefit
Deployed contact center in 2 days | |
25% increase in talk time with less calls | |
50 million calls made overall | |