Grammarly
Case Studies
Enhancing Communication for Better Business Outcomes: A Case Study on a National Mortgage Lender
Overview
Enhancing Communication for Better Business Outcomes: A Case Study on a National Mortgage LenderGrammarly |
Networks & Connectivity - 5G | |
Cement Education | |
Human Resources Sales & Marketing | |
Visual Quality Detection | |
Testing & Certification Training | |
Operational Impact
The implementation of Grammarly Business across the lender's enterprise led to significant operational improvements. Internal communication and cultural experiences shifted, leading to more productive and amicable teams. Customer-facing communication also improved, becoming more friendly and professional. This shift in tone helped the lender close more deals and win more referrals. The tool also provided a framework for consistency and quality communications, helping both new and veteran team members collaborate to form and continuously build a more collegial culture. As a result, the lender was able to win favor with more customers, earn their trust, and close more sales. | |