Blue Yonder Case Studies Engineered for Global Success

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	Engineered for Global Success Blue Yonder

Engineered for Global Success

Blue Yonder

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Electronics
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Lenovo, a global personal technology company, experienced a dramatic expansion of its global presence when it acquired IBM’s personal computing (PC) division in 2005. This acquisition set the stage for rapid organic growth, with the company's revenue increasing from US$13 billion in 2006 to US$21 billion in 2011. However, Lenovo faced a significant challenge in supporting its e-commerce initiatives for its global customer base, which spans six continents. The company's site availability was approximately 89 percent, meaning for every 100 hours, there were 11 hours in which it was unable to transact. This led to lost sales, customer satisfaction issues, and brand issues. Additionally, Lenovo needed a system that could handle unpredictable loads and scale dramatically based on seasonal events. Read More
About Customer	Lenovo is a global personal technology company dedicated to developing exceptionally engineered personal technology. The company's global presence expanded dramatically when it acquired IBM’s personal computing (PC) division in 2005. This acquisition set the stage for rapid organic growth: building on its dominant position in China, the company’s revenue has since increased from US$13 billion in 2006 to US$21 billion in 2011. Lenovo's global customer base spans six continents. The company is recognized as the second largest PC provider in the world and continues to grow 40-50 percent ahead of the market, positioning it to potentially become the global PC market leader. Read More
Solution	Lenovo partnered with JDA Software and implemented its Web commerce solution on the JDA Agile Business Process Platform (ABPP), now part of JDA Enterprise Architecture. JDA Web Commerce enhanced the online buying process for Lenovo’s configurable technology products, enabling the company to make more reliable and profitable order promises to its customers. The solution also featured advanced pricing structures such as volume-based and special customer discounts, promotions, and other assorted pricing adjustments. Due to limited U.S. data center capacity at the time of implementation, Lenovo decided to deploy JDA’s Web commerce solution and platform via JDA Cloud Services. Today, JDA manages all of the hardware, software, and technology infrastructure behind Lenovo’s application of JDA Web Commerce and JDA ABPP. Lenovo also works with JDA Cloud Services to optimize the Web commerce solution based on feedback it receives from its customers. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Electronics

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Lenovo, a global personal technology company, experienced a dramatic expansion of its global presence when it acquired IBM’s personal computing (PC) division in 2005. This acquisition set the stage for rapid organic growth, with the company's revenue increasing from US$13 billion in 2006 to US$21 billion in 2011. However, Lenovo faced a significant challenge in supporting its e-commerce initiatives for its global customer base, which spans six continents. The company's site availability was approximately 89 percent, meaning for every 100 hours, there were 11 hours in which it was unable to transact. This led to lost sales, customer satisfaction issues, and brand issues. Additionally, Lenovo needed a system that could handle unpredictable loads and scale dramatically based on seasonal events.

About Customer

Lenovo is a global personal technology company dedicated to developing exceptionally engineered personal technology. The company's global presence expanded dramatically when it acquired IBM’s personal computing (PC) division in 2005. This acquisition set the stage for rapid organic growth: building on its dominant position in China, the company’s revenue has since increased from US$13 billion in 2006 to US$21 billion in 2011. Lenovo's global customer base spans six continents. The company is recognized as the second largest PC provider in the world and continues to grow 40-50 percent ahead of the market, positioning it to potentially become the global PC market leader.

Solution

Lenovo partnered with JDA Software and implemented its Web commerce solution on the JDA Agile Business Process Platform (ABPP), now part of JDA Enterprise Architecture. JDA Web Commerce enhanced the online buying process for Lenovo’s configurable technology products, enabling the company to make more reliable and profitable order promises to its customers. The solution also featured advanced pricing structures such as volume-based and special customer discounts, promotions, and other assorted pricing adjustments. Due to limited U.S. data center capacity at the time of implementation, Lenovo decided to deploy JDA’s Web commerce solution and platform via JDA Cloud Services. Today, JDA manages all of the hardware, software, and technology infrastructure behind Lenovo’s application of JDA Web Commerce and JDA ABPP. Lenovo also works with JDA Cloud Services to optimize the Web commerce solution based on feedback it receives from its customers.

Impact #1	Lenovo has achieved faster deployment, rapid time to value, investment protection, and an improved cost structure with JDA’s solutions.
Impact #2	The company's site availability has increased from 89 percent to 99.5-plus percent.
Impact #3	Lenovo has been able to transform most of the work and get it onto the state-of-the-art platform it wanted.

Impact #1

Lenovo has achieved faster deployment, rapid time to value, investment protection, and an improved cost structure with JDA’s solutions.

Impact #2

The company's site availability has increased from 89 percent to 99.5-plus percent.

Impact #3

Lenovo has been able to transform most of the work and get it onto the state-of-the-art platform it wanted.

Benefit #1	Lenovo grew profits by more than 225 percent.
Benefit #2	The company increased revenue by more than 100 percent.
Benefit #3	Lenovo reduced infrastructure costs by 40 percent on an annual basis.

Benefit #1

Lenovo grew profits by more than 225 percent.

Benefit #2

The company increased revenue by more than 100 percent.

Benefit #3

Lenovo reduced infrastructure costs by 40 percent on an annual basis.

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Overview

Engineered for Global Success

Operational Impact

Quantitative Benefit