Case Studies Engage the Hotel Staff with the Right Technology and Watch their Increased Satisfaction Rub Off on Your Patrons

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	Engage the Hotel Staff with the Right Technology and Watch their Increased Satisfaction Rub Off on Your Patrons

Engage the Hotel Staff with the Right Technology and Watch their Increased Satisfaction Rub Off on Your Patrons

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Facility Management
Use Cases	Inventory Management
Services	System Integration Training
Challenge	Cypress Bayou Casino Hotel faced several challenges with their legacy Point-of-Sale (POS) system. The existing POS solution was approaching its end of life, necessitating a migration to a new platform and the creation of a new database from scratch. Additionally, the vendor's recent acquisition led to a decline in local support, resulting in longer response times and less knowledgeable support agents. The changes in EMV liability also required the hotel to adopt chip-and-pin technology to enhance credit card safety and security. These factors prompted Cypress Bayou Casino Hotel to explore alternative solutions to meet the evolving demands of their patrons and ensure operational efficiency. Read More
About Customer	Cypress Bayou Casino Hotel is a prominent hospitality establishment that includes a hotel, restaurants, a retail shop, and a casino. The property has been a staple in the industry, relying on legacy technology to manage its operations. However, with the increasing expectations of patrons for a mobile-friendly experience and the need for speed and convenience, the hotel recognized the necessity to upgrade its technology infrastructure. The hotel is committed to providing exceptional customer service and ensuring the satisfaction of both its patrons and staff. By adopting new technology solutions, Cypress Bayou Casino Hotel aims to enhance its operational efficiency and deliver a superior experience to its guests. Read More
Solution	Cypress Bayou Casino Hotel selected a suite of Agilysys products to address their challenges and optimize their Food and Beverage operations. The chosen solutions included InfoGenesis POS, InfoGenesis Flex, rGuest Pay, and rGuest Analyze. The deployment of InfoGenesis was the first step, replacing the existing POS system and expanding its footprint to additional venues like the concert hall. The implementation involved a three-week on-site training program facilitated by Agilysys team members, allowing the hotel staff to gain hands-on experience with the new technology. The training sessions were designed to ensure a smooth transition and capture knowledge across the various distributed components. The hotel also integrated Agilysys Eatec for enhanced inventory control and procurement management across its restaurants. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Facility Management

Use Cases

Inventory Management

Services

System Integration

Training

Challenge

Cypress Bayou Casino Hotel faced several challenges with their legacy Point-of-Sale (POS) system. The existing POS solution was approaching its end of life, necessitating a migration to a new platform and the creation of a new database from scratch. Additionally, the vendor's recent acquisition led to a decline in local support, resulting in longer response times and less knowledgeable support agents. The changes in EMV liability also required the hotel to adopt chip-and-pin technology to enhance credit card safety and security. These factors prompted Cypress Bayou Casino Hotel to explore alternative solutions to meet the evolving demands of their patrons and ensure operational efficiency.

About Customer

Cypress Bayou Casino Hotel is a prominent hospitality establishment that includes a hotel, restaurants, a retail shop, and a casino. The property has been a staple in the industry, relying on legacy technology to manage its operations. However, with the increasing expectations of patrons for a mobile-friendly experience and the need for speed and convenience, the hotel recognized the necessity to upgrade its technology infrastructure. The hotel is committed to providing exceptional customer service and ensuring the satisfaction of both its patrons and staff. By adopting new technology solutions, Cypress Bayou Casino Hotel aims to enhance its operational efficiency and deliver a superior experience to its guests.

Solution

Cypress Bayou Casino Hotel selected a suite of Agilysys products to address their challenges and optimize their Food and Beverage operations. The chosen solutions included InfoGenesis POS, InfoGenesis Flex, rGuest Pay, and rGuest Analyze. The deployment of InfoGenesis was the first step, replacing the existing POS system and expanding its footprint to additional venues like the concert hall. The implementation involved a three-week on-site training program facilitated by Agilysys team members, allowing the hotel staff to gain hands-on experience with the new technology. The training sessions were designed to ensure a smooth transition and capture knowledge across the various distributed components. The hotel also integrated Agilysys Eatec for enhanced inventory control and procurement management across its restaurants.

Impact #1	The adoption of InfoGenesis POS has significantly reduced IT support requests for fixing or replacing malfunctioning hardware, enhancing the overall reliability of the system.
Impact #2	The three-week on-site training program facilitated by Agilysys ensured that the hotel staff were well-prepared to use the new technology, resulting in a smooth transition.
Impact #3	The integration of Agilysys Eatec has provided the hotel with greater granular insight into inventory control and procurement, improving operational efficiency.

Impact #1

The adoption of InfoGenesis POS has significantly reduced IT support requests for fixing or replacing malfunctioning hardware, enhancing the overall reliability of the system.

Impact #2

The three-week on-site training program facilitated by Agilysys ensured that the hotel staff were well-prepared to use the new technology, resulting in a smooth transition.

Impact #3

The integration of Agilysys Eatec has provided the hotel with greater granular insight into inventory control and procurement, improving operational efficiency.

Benefit #1	Major reduction in IT support requests to fix or replace malfunctioning hardware.
Benefit #2	Three weeks of on-site training facilitation to get up and running.
Benefit #3	Very limited custom programming required to integrate the solution into the existing environment.

Benefit #1

Major reduction in IT support requests to fix or replace malfunctioning hardware.

Benefit #2

Three weeks of on-site training facilitation to get up and running.

Benefit #3

Very limited custom programming required to integrate the solution into the existing environment.

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Overview

Engage the Hotel Staff with the Right Technology and Watch their Increased Satisfaction Rub Off on Your Patrons

Operational Impact

Quantitative Benefit