Case Studies Energy Industry Case Study Legal Discovery Process

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	Energy Industry Case Study Legal Discovery Process

Energy Industry Case Study Legal Discovery Process

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Utilities
Applicable Functions	Business Operation Quality Assurance
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring Remote Collaboration
Services	Software Design & Engineering Services System Integration
Challenge	The manual legal discovery process at NV Energy was prone to errors, extremely time-consuming, and labor-intensive. The process involved over 100 steps and required significant manual work, including printing and running memos around the company. This manual process had a wide margin of error, as it was human-driven, and any employee's absence could cause delays. The stringent time deadlines mandated by the government added pressure, as missing these deadlines could result in fines or negative case findings. Additionally, managers spent a considerable amount of time performing this manual process, negatively impacting their overall productivity. Read More
About Customer	NV Energy is a major utility company providing electricity to 2.4 million citizens throughout Nevada and northeastern California, as well as a state tourist population exceeding 40 million annually. The company serves various communities, including Las Vegas, Reno-Sparks, Henderson, Elko, and South Lake Tahoe. Additionally, NV Energy supplies natural gas to over 145,000 citizens in the Reno-Sparks area. The company is responsible for ensuring reliable energy supply while adhering to government standards and deadlines to avoid fines or negative case findings. Read More
Solution	NV Energy implemented the Ultimus BPM Suite to automate their legal discovery process. This solution efficiently routes questions to legal teams and handles exceptions within the dynamic process. The automation begins when a case is opened, such as a request filed with the state Commission for a rate increase or a pending lawsuit. The Ultimus BPM Suite significantly reduced the processing time, allowing employees to spend only a half hour at the start of the day and an hour at the end on data input, freeing up their workload. Management no longer needed to oversee the data input, enabling them to focus on critical issues. The automated process brought NV Energy in compliance with government standards and deadlines, improved reporting, and allowed the company to focus on business execution and critical needs. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Utilities

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Remote Collaboration

Services

Software Design & Engineering Services

System Integration

Challenge

The manual legal discovery process at NV Energy was prone to errors, extremely time-consuming, and labor-intensive. The process involved over 100 steps and required significant manual work, including printing and running memos around the company. This manual process had a wide margin of error, as it was human-driven, and any employee's absence could cause delays. The stringent time deadlines mandated by the government added pressure, as missing these deadlines could result in fines or negative case findings. Additionally, managers spent a considerable amount of time performing this manual process, negatively impacting their overall productivity.

About Customer

NV Energy is a major utility company providing electricity to 2.4 million citizens throughout Nevada and northeastern California, as well as a state tourist population exceeding 40 million annually. The company serves various communities, including Las Vegas, Reno-Sparks, Henderson, Elko, and South Lake Tahoe. Additionally, NV Energy supplies natural gas to over 145,000 citizens in the Reno-Sparks area. The company is responsible for ensuring reliable energy supply while adhering to government standards and deadlines to avoid fines or negative case findings.

Solution

NV Energy implemented the Ultimus BPM Suite to automate their legal discovery process. This solution efficiently routes questions to legal teams and handles exceptions within the dynamic process. The automation begins when a case is opened, such as a request filed with the state Commission for a rate increase or a pending lawsuit. The Ultimus BPM Suite significantly reduced the processing time, allowing employees to spend only a half hour at the start of the day and an hour at the end on data input, freeing up their workload. Management no longer needed to oversee the data input, enabling them to focus on critical issues. The automated process brought NV Energy in compliance with government standards and deadlines, improved reporting, and allowed the company to focus on business execution and critical needs.

Impact #1	The implementation of the Ultimus BPM Suite resulted in a dramatic decrease in processing time, from 40 hours to just 30 minutes a week.
Impact #2	The automation freed up managers' time, enhancing overall productivity as they no longer needed to oversee the manual data input process.
Impact #3	The automated process allowed NV Energy to handle 12,000 processes annually (1,000 a month) within just 10 days, significantly improving efficiency.

Impact #1

The implementation of the Ultimus BPM Suite resulted in a dramatic decrease in processing time, from 40 hours to just 30 minutes a week.

Impact #2

The automation freed up managers' time, enhancing overall productivity as they no longer needed to oversee the manual data input process.

Impact #3

The automated process allowed NV Energy to handle 12,000 processes annually (1,000 a month) within just 10 days, significantly improving efficiency.

Benefit #1	Processing time reduced from 40 hours to 30 minutes a week.
Benefit #2	12,000 processes annually (1,000 a month) can now be turned around in only 10 days.

Benefit #1

Processing time reduced from 40 hours to 30 minutes a week.

Benefit #2

12,000 processes annually (1,000 a month) can now be turned around in only 10 days.

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Overview

Energy Industry Case Study Legal Discovery Process

Operational Impact

Quantitative Benefit