NAVEX Case Studies Endesa Generates Increased Efficiency and Control

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	Endesa Generates Increased Efficiency and Control NAVEX

Endesa Generates Increased Efficiency and Control

NAVEX

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Utilities
Applicable Functions	Business Operation
Use Cases	Fraud Detection Regulatory Compliance Monitoring
Services	System Integration
Challenge	Endesa, one of the largest electric power companies in the world and Spain’s largest utility, needed to implement corporate governance mechanisms in response to mandates. However, for Spain’s largest electric utility, a mere hotline was not sufficient. When Endesa began searching for a reporting mechanism that could handle sensitive ethics and compliance issues around the world, the company turned to NAVEX Global. Initially, it was a federal mandate that led Endesa to consider an external hotline provider, but the company quickly realized that it made good business sense to use the hotline as part of an enhanced set of internal controls and reporting options. Read More
About Customer	Endesa is one of the largest electric power companies in the world and Spain’s largest utility. It is also the leading private multinational enterprise in Latin America and is a major player in other energy sectors, such as gas. The company adheres to principles of ethical business conduct and transparency by means of self-regulation or in compliance with legislative reforms. Endesa implemented corporate governance mechanisms in response to mandates, but when it came to equipping an anonymous reporting mechanism and internal financial control structure for suspected misconduct, Endesa decided to act on the principles of both ethics and good business practices. Read More
Solution	After researching the available options, Endesa selected NAVEX Global to provide a robust, flexible reporting and case management solution. NAVEX Global’s EthicsPoint Case Management Software was fully configurable to align with European Union Safe Harbor and data privacy laws, putting Endesa in a position of confidence in facing international business challenges. NAVEX Global’s case management reporting mechanism allows 24/7 access to a local hotline number that is answered by a live operator in whatever language the caller feels most comfortable using. The reports are then entered automatically into NAVEX Global’s case management software. With a flexible system, Endesa was able to easily configure the case management software to match the company’s global operations. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Utilities

Applicable Functions

Business Operation

Use Cases

Fraud Detection

Regulatory Compliance Monitoring

Services

System Integration

Challenge

Endesa, one of the largest electric power companies in the world and Spain’s largest utility, needed to implement corporate governance mechanisms in response to mandates. However, for Spain’s largest electric utility, a mere hotline was not sufficient. When Endesa began searching for a reporting mechanism that could handle sensitive ethics and compliance issues around the world, the company turned to NAVEX Global. Initially, it was a federal mandate that led Endesa to consider an external hotline provider, but the company quickly realized that it made good business sense to use the hotline as part of an enhanced set of internal controls and reporting options.

About Customer

Endesa is one of the largest electric power companies in the world and Spain’s largest utility. It is also the leading private multinational enterprise in Latin America and is a major player in other energy sectors, such as gas. The company adheres to principles of ethical business conduct and transparency by means of self-regulation or in compliance with legislative reforms. Endesa implemented corporate governance mechanisms in response to mandates, but when it came to equipping an anonymous reporting mechanism and internal financial control structure for suspected misconduct, Endesa decided to act on the principles of both ethics and good business practices.

Solution

After researching the available options, Endesa selected NAVEX Global to provide a robust, flexible reporting and case management solution. NAVEX Global’s EthicsPoint Case Management Software was fully configurable to align with European Union Safe Harbor and data privacy laws, putting Endesa in a position of confidence in facing international business challenges. NAVEX Global’s case management reporting mechanism allows 24/7 access to a local hotline number that is answered by a live operator in whatever language the caller feels most comfortable using. The reports are then entered automatically into NAVEX Global’s case management software. With a flexible system, Endesa was able to easily configure the case management software to match the company’s global operations.

Impact #1	Compliance with international regulations, in itself, is a business benefit.
Impact #2	Endesa gained better control and insight into the organization on a proactive basis.
Impact #3	Endesa has continued to increase efficiency with its internal controls.

Impact #1

Compliance with international regulations, in itself, is a business benefit.

Impact #2

Endesa gained better control and insight into the organization on a proactive basis.

Impact #3

Endesa has continued to increase efficiency with its internal controls.

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Overview

Endesa Generates Increased Efficiency and Control

Operational Impact