IBM Case Studies Enabling sparkling customer service by improving back-office performance

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	Enabling sparkling customer service by improving back-office performance IBM

Enabling sparkling customer service by improving back-office performance

IBM

Technology Category	Infrastructure as a Service (IaaS) - Cloud Storage Services Infrastructure as a Service (IaaS) - Hybrid Cloud Infrastructure as a Service (IaaS) - Private Cloud
Applicable Functions	Discrete Manufacturing Sales & Marketing
Use Cases	Inventory Management Manufacturing System Automation
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Hansgrohe SE, a market-leading sanitary fittings manufacturer, faced challenges after expanding its business operations into emerging global markets, particularly in Asia. The company struggled to provide top-notch support to an ever-increasing number of customers without letting costs spiral out of control. Previously, Hansgrohe’s integrated SAP applications were running on Oracle databases. As the firm expanded, the existing environment struggled to deliver the required performance, and licensing costs increased sharply when the business needed to scale up. Read More
About Customer	Hansgrohe SE is a market-leading sanitary fittings manufacturer, headquartered in Schiltach, Germany. The company operates ten production sites and offices in 44 countries, making it one of the few global players in the sanitation industry. Employing over 3,500 people, Hansgrohe generated total revenue of EUR841.4 million in 2013. After expanding its business operations into emerging global markets, particularly in Asia, Hansgrohe struggled to provide top-notch support to an ever-increasing number of customers without letting costs spiral out of control. Read More
Solution	After evaluating offerings from a range of providers, Hansgrohe decided to deploy IBM DB2 and two IBM Power 770 servers, each with 36 IBM POWER7+™ processor cores and 1 TB main memory, connected to two virtualized IBM Storwize V7000 storage systems. In close collaboration with IBM, Hansgrohe migrated its SAP Business Warehouse and SAP ERP applications from Oracle Database to IBM DB2 running on IBM AIX. The firm also profits from improved business continuity delivered by IBM PowerHA® SystemMirror® for AIX. The company now also runs VMware, Windows and Linux on System x. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Storage Services

Infrastructure as a Service (IaaS) - Hybrid Cloud

Infrastructure as a Service (IaaS) - Private Cloud

Applicable Functions

Discrete Manufacturing

Sales & Marketing

Use Cases

Inventory Management

Manufacturing System Automation

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Hansgrohe SE, a market-leading sanitary fittings manufacturer, faced challenges after expanding its business operations into emerging global markets, particularly in Asia. The company struggled to provide top-notch support to an ever-increasing number of customers without letting costs spiral out of control. Previously, Hansgrohe’s integrated SAP applications were running on Oracle databases. As the firm expanded, the existing environment struggled to deliver the required performance, and licensing costs increased sharply when the business needed to scale up.

About Customer

Hansgrohe SE is a market-leading sanitary fittings manufacturer, headquartered in Schiltach, Germany. The company operates ten production sites and offices in 44 countries, making it one of the few global players in the sanitation industry. Employing over 3,500 people, Hansgrohe generated total revenue of EUR841.4 million in 2013. After expanding its business operations into emerging global markets, particularly in Asia, Hansgrohe struggled to provide top-notch support to an ever-increasing number of customers without letting costs spiral out of control.

Solution

After evaluating offerings from a range of providers, Hansgrohe decided to deploy IBM DB2 and two IBM Power 770 servers, each with 36 IBM POWER7+™ processor cores and 1 TB main memory, connected to two virtualized IBM Storwize V7000 storage systems. In close collaboration with IBM, Hansgrohe migrated its SAP Business Warehouse and SAP ERP applications from Oracle Database to IBM DB2 running on IBM AIX. The firm also profits from improved business continuity delivered by IBM PowerHA® SystemMirror® for AIX. The company now also runs VMware, Windows and Linux on System x.

Impact #1	Boosts performance by up to 10 percent and reduces downtime during weekly backup window by 40 percent.
Impact #2	Avoids investment costs in additional storage with up to 87 percent total data compression.
Impact #3	Improved batch job runtime by up to 33 percent for some jobs and boosting performance of its production planning and inventory control systems by 40 percent.

Impact #1

Boosts performance by up to 10 percent and reduces downtime during weekly backup window by 40 percent.

Impact #2

Avoids investment costs in additional storage with up to 87 percent total data compression.

Impact #3

Improved batch job runtime by up to 33 percent for some jobs and boosting performance of its production planning and inventory control systems by 40 percent.

Benefit #1	Boosts performance by up to 10 percent
Benefit #2	Reduces downtime during weekly backup window by 40 percent
Benefit #3	Avoids investment costs in additional storage with up to 87 percent total data compression

Benefit #1

Boosts performance by up to 10 percent

Benefit #2

Reduces downtime during weekly backup window by 40 percent

Benefit #3

Avoids investment costs in additional storage with up to 87 percent total data compression

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Overview

Enabling sparkling customer service by improving back-office performance

Operational Impact

Quantitative Benefit