Zscaler Case Studies Enabling Modern Workplace for 70,000 Users with Zscaler™ in the Largest Local Government Agency in the U.S.

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	Enabling Modern Workplace for 70,000 Users with Zscaler™ in the Largest Local Government Agency in the U.S. Zscaler

Enabling Modern Workplace for 70,000 Users with Zscaler™ in the Largest Local Government Agency in the U.S.

Zscaler

Technology Category	Infrastructure as a Service (IaaS) - Public Cloud Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Cities & Municipalities Telecommunications
Use Cases	Cybersecurity Intrusion Detection Systems
Services	Cybersecurity Services Training
Challenge	The largest local government agency in the U.S., a California County government, was faced with the challenge of rapidly adopting a scalable zero trust network access solution to enable a smooth transition to a Work-From-Anywhere (WFA) model due to the COVID-19 pandemic. The County, with 110,000 employees and over 12 million citizens, had to secure data for a significant number of remote employees almost overnight. The County operates as 36 autonomous groups, each with its own IT staff and technology applications, except for services like cybersecurity. The challenge was to quickly secure access to thousands of applications, for which the cybersecurity team had no prior visibility. Read More
About Customer	The customer is the largest local government agency in the U.S., a California County government, with 110,000 employees and over 12 million citizens. Established in 1850, it is one of the nation’s largest Counties geographically and demographically at 4,084 square miles. With approximately 27 percent of California’s population, the County is charged with providing services including law enforcement, tax collection, public health protection, social services, elections and flood control. The County operates as 36 autonomous groups, each supporting its own IT staff and technology applications, with the exception of services like cybersecurity. Read More
Solution	The County selected Zscaler as a holistic zero trust network access solution. Initially, they deployed Zscaler Private Access (ZPA), a VPN-free solution, to meet its immediate WFA needs. ZPA uses two lightweight applications, Client Connector and App Connector, to accomplish its zero-trust mission. Once Client Connector was on user devices, the cybersecurity team could see what internal applications each user needed, and then App Connector was implemented accordingly. The County then expanded its Zscaler Zero Trust Exchange™ platform deployment by adopting Zscaler Internet Access (ZIA) to protect cloud-based applications accessed via the Internet. Zscaler’s direct peering connection to Microsoft was a plus for accelerating, simplifying and securing Office 365 access. The County also utilized Zscaler’s professional services to meet the compressed deadline for migrating approximately 70,000 workers from an existing solution to ZIA. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Public Cloud

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Cities & Municipalities

Telecommunications

Use Cases

Cybersecurity

Intrusion Detection Systems

Services

Cybersecurity Services

Training

Challenge

The largest local government agency in the U.S., a California County government, was faced with the challenge of rapidly adopting a scalable zero trust network access solution to enable a smooth transition to a Work-From-Anywhere (WFA) model due to the COVID-19 pandemic. The County, with 110,000 employees and over 12 million citizens, had to secure data for a significant number of remote employees almost overnight. The County operates as 36 autonomous groups, each with its own IT staff and technology applications, except for services like cybersecurity. The challenge was to quickly secure access to thousands of applications, for which the cybersecurity team had no prior visibility.

About Customer

The customer is the largest local government agency in the U.S., a California County government, with 110,000 employees and over 12 million citizens. Established in 1850, it is one of the nation’s largest Counties geographically and demographically at 4,084 square miles. With approximately 27 percent of California’s population, the County is charged with providing services including law enforcement, tax collection, public health protection, social services, elections and flood control. The County operates as 36 autonomous groups, each supporting its own IT staff and technology applications, with the exception of services like cybersecurity.

Solution

The County selected Zscaler as a holistic zero trust network access solution. Initially, they deployed Zscaler Private Access (ZPA), a VPN-free solution, to meet its immediate WFA needs. ZPA uses two lightweight applications, Client Connector and App Connector, to accomplish its zero-trust mission. Once Client Connector was on user devices, the cybersecurity team could see what internal applications each user needed, and then App Connector was implemented accordingly. The County then expanded its Zscaler Zero Trust Exchange™ platform deployment by adopting Zscaler Internet Access (ZIA) to protect cloud-based applications accessed via the Internet. Zscaler’s direct peering connection to Microsoft was a plus for accelerating, simplifying and securing Office 365 access. The County also utilized Zscaler’s professional services to meet the compressed deadline for migrating approximately 70,000 workers from an existing solution to ZIA.

Impact #1	The County is realizing multiple rewards from its cloud-based Zscaler Zero Trust Exchange platform. Business users are pleased with access simplicity and seamlessness, requiring no training classes due to the ease of use. Zscaler delivered unprecedented visibility into the applications that user accesses, allowing the County to build a detailed inventory that is exceptionally helpful for supporting its broader security strategy. The Zscaler Executive Insight App, which translates cybersecurity data into real-time curated views, is appreciated by the County’s senior leadership. It assists with maintaining business productivity, displaying traffic trends and identifying application utilization. The County intends to continue expanding its zero trust approach to facilitate the agency’s planned post-COVID hybrid work model, which will address work-life balance and environmental sustainability goals.

Impact #1

The County is realizing multiple rewards from its cloud-based Zscaler Zero Trust Exchange platform. Business users are pleased with access simplicity and seamlessness, requiring no training classes due to the ease of use. Zscaler delivered unprecedented visibility into the applications that user accesses, allowing the County to build a detailed inventory that is exceptionally helpful for supporting its broader security strategy. The Zscaler Executive Insight App, which translates cybersecurity data into real-time curated views, is appreciated by the County’s senior leadership. It assists with maintaining business productivity, displaying traffic trends and identifying application utilization. The County intends to continue expanding its zero trust approach to facilitate the agency’s planned post-COVID hybrid work model, which will address work-life balance and environmental sustainability goals.

Benefit #1	Transitioned nearly 20,000 employees to zero trust WFA network access within three weeks
Benefit #2	Expanded zero trust access to approximately 70,000 employees overall
Benefit #3	Uncovered and protected applications across 36 business units that were previously unknown to the central cybersecurity team

Benefit #1

Transitioned nearly 20,000 employees to zero trust WFA network access within three weeks

Benefit #2

Expanded zero trust access to approximately 70,000 employees overall

Benefit #3

Uncovered and protected applications across 36 business units that were previously unknown to the central cybersecurity team

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Overview

Enabling Modern Workplace for 70,000 Users with Zscaler™ in the Largest Local Government Agency in the U.S.

Operational Impact

Quantitative Benefit