Mendix (Siemens) Case Studies Enabling Bimodal IT in Banking: A Case Study on ABN AMRO
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Enabling Bimodal IT in Banking: A Case Study on ABN AMRO

Mendix (Siemens)
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ABN AMRO, the third-largest bank in the Netherlands, was facing a growing demand for digitalization of their services, a need that was further amplified by the COVID-19 pandemic. With over 3 million customers and €197B in assets, the bank was under pressure to offer more digital touchpoints for both customers and employees. The bank's workforce of 19,000 employees began resorting to shadow IT solutions to meet these needs, which posed a risk given the high regulatory and compliance standards of the banking industry. In 2016, ABN AMRO reassessed their IT landscape and determined that they needed a more efficient development platform to deliver innovative solutions quickly while maintaining a level of governance that met industry standards.
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ABN AMRO is the third-largest bank in the Netherlands, offering private, retail, commercial, and institutional banking across Belgium, France, Germany, and the UK. The bank serves over 3 million customers and manages €197B in assets. With a workforce of 19,000 employees, ABN AMRO has a significant presence in the banking industry. The bank has always focused on reliability, stability, and security while also striving to deliver software quickly to meet the evolving needs of its customers and employees. The bank's commitment to innovation and digitalization is evident in its adoption of the Mendix platform to deliver low-code applications.
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ABN AMRO decided to adopt low-code as the solution to their challenge. They chose the Mendix platform, which allowed them to deliver over 60 low-code applications to aid in internal process automation. The bank was inspired by Gartner’s concept of bimodal IT and realized that while traditional development platforms were covered by existing Microsoft and IBM solutions, they needed to fill a gap in solving new problems and experimenting with faster delivery timelines. The choice of Mendix was based on stringent platform requirements, including flexible deployment options and parameters for governed development. Adopting Mendix in 2017 prompted ABN AMRO to start working in an agile way with smaller, lean teams. Over five years, the bank scaled up to 16 teams working in Mendix, delivering 61 low-code applications at various stages of production.
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The adoption of the Mendix platform has brought significant operational benefits to ABN AMRO. The bank has been able to break free from the common cycle of increased demand for solutions leading to a hefty IT backlog. The use of low-code has allowed the bank to address business challenges proactively, with the flexibility to experiment and try new things without wasting time that could be spent serving their customers. The collaborative nature of Mendix has also provided a common language for business collaborators and engineers to understand requirements, share progress, and offer feedback. Furthermore, the bank has developed a clear framework for identifying suitable low-code applications versus those best suited for a high code programming language.
61+ low-code apps delivered
20-40% reduction in required development resources
16 teams working in Mendix
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