DocuWare
Case Studies
Enabling an Excellent Housing Service
Overview
Enabling an Excellent Housing ServiceDocuWare |
Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Buildings | |
Facility Management Logistics & Transportation | |
Inventory Management Real-Time Location System (RTLS) | |
Data Science Services System Integration | |
Operational Impact
Retrieving documents is now very efficient. The staff can find and submit requested documents without ever leaving their desks, never having to waste time searching for missing documents since nothing ever leaves the records room or needs refiling. | |
DocuWare is helping to avoid many of the operational problems previously experienced and common to associations of this size, such as those caused by the lack of communication between co-workers, duplicate filing by different teams, and a general shortage of physical space. | |
With DocuWare, a user can track and follow the history of a tenant and property, from the planning stage to handing over the keys. Staff members can reallocate their time to consulting tenants in detail instead of looking through files. For customer service, this means that information can be quickly and comprehensively tapped into, whether it is to aid an interview or answer an inquiry. Tenant requests can immediately be processed. Providing tenants and potential tenants with this kind of knowledgeable support is rewarded with customer trust (faster service, well-informed advice) as well as a rise in employee satisfaction, since they are able to cover a wide spectrum of tasks without spending their time searching for information. | |
Quantitative Benefit
Time saved from not searching for information and space savings are also helping to improve things in the world of property management. | |
Building and maintenance measures can be more easily monitored and controlled since the available information is always the most current and, whenever needed, anyone can access documents from into the past. | |
Tenant inquiries can be immediately answered. Since copying and paper materials are eliminated and the space needed to house electronic data is far less, DocuWare does not only save time, but real, hard costs. | |