Case Studies Enable delivers peace and serenity to security clients

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	Enable delivers peace and serenity to security clients

Enable delivers peace and serenity to security clients

Technology Category	Cybersecurity & Privacy - Cloud Security Cybersecurity & Privacy - Endpoint Security Cybersecurity & Privacy - Network Security
Applicable Industries	Education
Applicable Functions	Business Operation Facility Management
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	Ransomware is an especially chilling security threat. Cybercriminals encrypt enterprises’ files and databases and hold them hostage unless the ransom is paid, or IT can restore the infrastructure. Previously, Enable Resource Group, a managed service provider (MSP) serving churches and other enterprises, was mitigating ransomware intrusions nearly every week for clients when it used another security solution. While Enable dodged data loss and ransom payments, restoring clients’ encrypted systems from backups was a huge burden on its staff. In addition, the previous solution’s heavy use of computing power caused workstations and servers at client sites to run slowly. Enable previously used a separate security solution, NOD32, for clients’ Apple workstations, further straining Enable’s customer support teams. Enable tested alternative solutions from several vendors, including Bitdefender, Cylance, and VIPRE. When Enable injected 200 malware infections into the test environment, Bitdefender quarantined 196 and stopped three at run time. The final instance had no impact. Enable decided to consolidate its security environment onto Bitdefender Cloud Security for MSPs. Read More
About Customer	Enable Resource Group provides churches, non-profit organizations, schools, and commercial enterprises with technology services, consulting expertise, and solutions. For the church sector, Enable Resource Group offers its Ministry Enablement℠ solution that blends church management software expertise, data analytics, and a full suite of managed technology services. Headquartered in Brentwood, Tennessee, USA, Enable Resource Group employs 47 people. The company focuses on delivering peace and serenity to its clients by eliminating ransomware intrusions, expanding client offerings, and freeing staff time for paid professional work. Read More
Solution	Enable Resource Group uses Bitdefender Cloud Security for MSPs to provide anti-malware, antivirus, and content control security to its clients. Bitdefender Cloud Security for MSPs protects approximately 6,000 endpoints residing at customer sites supported by Enable. Endpoints include Windows and Apple workstations, physical Windows and Linux servers, and virtualized Microsoft Hyper-V and VMware ESXi servers. Enable uses Bitdefender’s multi-tenant cloud console to efficiently and centrally deliver and manage Cloud Security for MSPs. Consolidating security across diverse physical and virtualized environments rather than using separate solutions helped increase efficiency and visibility. As an MSP, Enable also valued that Bitdefender was designed for multi-tenancy, remote monitoring, and professional services automation. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Cloud Security

Cybersecurity & Privacy - Endpoint Security

Cybersecurity & Privacy - Network Security

Applicable Industries

Education

Applicable Functions

Business Operation

Facility Management

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

Ransomware is an especially chilling security threat. Cybercriminals encrypt enterprises’ files and databases and hold them hostage unless the ransom is paid, or IT can restore the infrastructure. Previously, Enable Resource Group, a managed service provider (MSP) serving churches and other enterprises, was mitigating ransomware intrusions nearly every week for clients when it used another security solution. While Enable dodged data loss and ransom payments, restoring clients’ encrypted systems from backups was a huge burden on its staff. In addition, the previous solution’s heavy use of computing power caused workstations and servers at client sites to run slowly. Enable previously used a separate security solution, NOD32, for clients’ Apple workstations, further straining Enable’s customer support teams. Enable tested alternative solutions from several vendors, including Bitdefender, Cylance, and VIPRE. When Enable injected 200 malware infections into the test environment, Bitdefender quarantined 196 and stopped three at run time. The final instance had no impact. Enable decided to consolidate its security environment onto Bitdefender Cloud Security for MSPs.

About Customer

Enable Resource Group provides churches, non-profit organizations, schools, and commercial enterprises with technology services, consulting expertise, and solutions. For the church sector, Enable Resource Group offers its Ministry Enablement℠ solution that blends church management software expertise, data analytics, and a full suite of managed technology services. Headquartered in Brentwood, Tennessee, USA, Enable Resource Group employs 47 people. The company focuses on delivering peace and serenity to its clients by eliminating ransomware intrusions, expanding client offerings, and freeing staff time for paid professional work.

Solution

Enable Resource Group uses Bitdefender Cloud Security for MSPs to provide anti-malware, antivirus, and content control security to its clients. Bitdefender Cloud Security for MSPs protects approximately 6,000 endpoints residing at customer sites supported by Enable. Endpoints include Windows and Apple workstations, physical Windows and Linux servers, and virtualized Microsoft Hyper-V and VMware ESXi servers. Enable uses Bitdefender’s multi-tenant cloud console to efficiently and centrally deliver and manage Cloud Security for MSPs. Consolidating security across diverse physical and virtualized environments rather than using separate solutions helped increase efficiency and visibility. As an MSP, Enable also valued that Bitdefender was designed for multi-tenancy, remote monitoring, and professional services automation.

Impact #1	Enable still gets calls about malware, but a lot less than before. Previously, Enable received about 18 malware-related trouble calls weekly, usually requiring up to 16 hours of remediation. Today, Enable fields approximately two calls weekly with 30 minutes of remediation needed. Altogether, malware remediation time has been reduced by 97 percent.
Impact #2	The biggest relief is that Enable has not had a single ransomware intrusion in nearly two years since switching to Bitdefender.
Impact #3	Another positive impact for both Enable and its clients has been virtually zero performance impact.

Impact #1

Enable still gets calls about malware, but a lot less than before. Previously, Enable received about 18 malware-related trouble calls weekly, usually requiring up to 16 hours of remediation. Today, Enable fields approximately two calls weekly with 30 minutes of remediation needed. Altogether, malware remediation time has been reduced by 97 percent.

Impact #2

The biggest relief is that Enable has not had a single ransomware intrusion in nearly two years since switching to Bitdefender.

Impact #3

Another positive impact for both Enable and its clients has been virtually zero performance impact.

Benefit #1	Time devoted to malware remediation reduced by 97 percent
Benefit #2	Ransomware intrusions dropped from nearly weekly to zero
Benefit #3	Enable fields approximately two malware-related trouble calls weekly, down from 18

Benefit #1

Time devoted to malware remediation reduced by 97 percent

Benefit #2

Ransomware intrusions dropped from nearly weekly to zero

Benefit #3

Enable fields approximately two malware-related trouble calls weekly, down from 18

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Overview

Enable delivers peace and serenity to security clients

Operational Impact

Quantitative Benefit