Case Studies Empowering Small Business IT in the UK

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	Empowering Small Business IT in the UK

Empowering Small Business IT in the UK

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Facility Management
Use Cases	Predictive Maintenance Remote Asset Management
Services	Cloud Planning, Design & Implementation Services Software Design & Engineering Services System Integration
Challenge	LeadingEdge was looking for an intelligent RMM platform that included backend support as well as frontline, end user troubleshooting – all for one fixed monthly cost. Read More
About Customer	LeadingEdge, a U.K.-based IT services and support provider founded in 2000, ensures that small and medium-sized enterprises (SMEs) have the technology infrastructure and tools they need to be successful, and that systems operate effectively and efficiently every day. The company focuses on using information and communication technology to support business strategy and drive growth. LeadingEdge is known for its strong partnership with Continuum, leveraging their software, support, and services to deliver exceptional results for their clients. Read More
Solution	LeadingEdge leverages Continuum’s Remote Monitoring and Management (RMM) platform, a SaaS-based portal that allows MSPs to easily monitor, troubleshoot, and maintain desktops, servers, mobile devices, and other client endpoints. The platform is supported by nearly 600 technicians at Continuum’s Network Operations Centre (NOC), providing 24x7x365 monitoring and issue remediation. Additionally, Continuum’s Help Desk offers frontline support to end users via phone, email, or web-based chat. LeadingEdge also uses Continuum’s Network Assessment Tool, powered by RapidFire Tools, to conduct IT audits and generate detailed proposals for potential clients. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Platform as a Service (PaaS) - Device Management Platforms

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Facility Management

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

Software Design & Engineering Services

System Integration

Challenge

LeadingEdge was looking for an intelligent RMM platform that included backend support as well as frontline, end user troubleshooting – all for one fixed monthly cost.

About Customer

LeadingEdge, a U.K.-based IT services and support provider founded in 2000, ensures that small and medium-sized enterprises (SMEs) have the technology infrastructure and tools they need to be successful, and that systems operate effectively and efficiently every day. The company focuses on using information and communication technology to support business strategy and drive growth. LeadingEdge is known for its strong partnership with Continuum, leveraging their software, support, and services to deliver exceptional results for their clients.

Solution

LeadingEdge leverages Continuum’s Remote Monitoring and Management (RMM) platform, a SaaS-based portal that allows MSPs to easily monitor, troubleshoot, and maintain desktops, servers, mobile devices, and other client endpoints. The platform is supported by nearly 600 technicians at Continuum’s Network Operations Centre (NOC), providing 24x7x365 monitoring and issue remediation. Additionally, Continuum’s Help Desk offers frontline support to end users via phone, email, or web-based chat. LeadingEdge also uses Continuum’s Network Assessment Tool, powered by RapidFire Tools, to conduct IT audits and generate detailed proposals for potential clients.

Impact #1	LeadingEdge has expanded its technical skillset and knowledgebase without hiring new technical staff.
Impact #2	The company can onboard new clients and expand services without making costly labor or infrastructure investments.
Impact #3	Continuum’s NOC and Help Desk provide 24x7x365 support, allowing LeadingEdge to focus on client needs.

Impact #1

LeadingEdge has expanded its technical skillset and knowledgebase without hiring new technical staff.

Impact #2

The company can onboard new clients and expand services without making costly labor or infrastructure investments.

Impact #3

Continuum’s NOC and Help Desk provide 24x7x365 support, allowing LeadingEdge to focus on client needs.

Benefit #1	Continuum’s RMM platform eliminates up to 80% of erroneous tickets and false alerts.
Benefit #2	Continuum’s Help Desk supports more than 45,000 end users with over 125 technicians.

Benefit #1

Continuum’s RMM platform eliminates up to 80% of erroneous tickets and false alerts.

Benefit #2

Continuum’s Help Desk supports more than 45,000 end users with over 125 technicians.

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Overview

Empowering Small Business IT in the UK

Operational Impact

Quantitative Benefit