Ada
Case Studies
Empowering Global Education App to Scale Support with Ada
Overview
Empowering Global Education App to Scale Support with AdaAda |
Sensors - Autonomous Driving Sensors | |
Cement | |
Sales & Marketing | |
Chatbots Time Sensitive Networking | |
Training | |
Operational Impact
The implementation of Ada's solution has significantly improved the client's customer support experience. With the potential for unlimited conversations, Ada has freed the business from having to navigate a dramatic surge of customer questions and concerns in response to the back-to-school rush, regardless of how those demands change in countries around the world. By providing customers with instant support across two new channels, Ada has allowed the client to deflect less complicated customer inquiries from even entering agents’ inboxes. This has given agents more time to solve complex inquiries and drive new sales. Furthermore, the ability to access 24/7 support across the channel of their choice has resulted in customers becoming more active, leading to more engagement with support than ever before. | |
Quantitative Benefit
20% reduction in email tickets | |
24/7 instant assistance to global customers | |
Automated 65% of existing support articles | |