Gong
Case Studies
Empowering Clearbit with Gong: A Proactive Approach to Customer Needs
Overview
Empowering Clearbit with Gong: A Proactive Approach to Customer NeedsGong |
Platform as a Service (PaaS) - Application Development Platforms | |
Sales & Marketing | |
Speech Recognition Time Sensitive Networking | |
Operational Impact
The implementation of Gong has resulted in Clearbit being more proactive around customer needs. It has allowed the team to understand their customers better, leading to more informed decisions for their business. The ability to track keywords and understand what technologies their customers are using has provided Clearbit with a rich set of data about their customers' tech stacks. This has helped them identify new and existing trends, enabling them to support their customers more fully. The shared experience of using Gong has unified the Clearbit team, allowing them to rally around customers as one. This has resulted in a more cohesive and effective approach to customer service and retention. | |