Software AG Case Studies EMM Makes A Positive Difference in the Community and Citizens’ Daily Lives

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	EMM Makes A Positive Difference in the Community and Citizens’ Daily Lives Software AG

EMM Makes A Positive Difference in the Community and Citizens’ Daily Lives

Software AG

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Cities & Municipalities
Applicable Functions	Logistics & Transportation Quality Assurance
Use Cases	Smart City Operations Public Transportation Management Public Warning & Emergency Response
Services	System Integration Cloud Planning, Design & Implementation Services
Challenge	The Ekurhuleni Metropolitan Municipality (EMM) unified 20 cities, townships and local councils in the East Rand region of Gauteng into a single municipality. However, services were not unified across the municipality—each of the 20 Customer Care Areas (CCAs) and various departments had their own processes and procedures. The lack of transparency and standardization led to duplications, information silos, uncoordinated efforts, months-long approval times and hampered city planning. Part of EMM’s challenge to solve was that service processes were mostly manual and paper-based, handwritten forms were physically sent from one department to another. Manual entry of the same information in multiple systems cost time, effort and increased errors. Forms could be lost and it was difficult to determine where a particular application was in the process flow. Read More
About Customer	The Ekurhuleni Metropolitan Municipality is one of eight South African metropolitan municipalities and located in the Gauteng province. Although the smallest in land area, Gauteng is South Africa’s most populous province and the most economically powerful region in sub-Saharan Africa. EMM serves more than 3 million residents, operates 20 Customer Care Areas (CCAs) and employs more than 18,000 people. EMM’s mission is to provide people-centered services that are high quality, sustainable and affordable. Yet services were not unified across the municipality—each of the 20 Customer Care Areas (CCAs) and various departments had their own processes and procedures. The lack of transparency and standardization led to duplications, information silos, uncoordinated efforts, months-long approval times and hampered city planning. Read More
Solution	For the technology to support its transformation, EMM selected Software AG, its webMethods and ARIS platforms and CentraSite. Key factors in the decision included EMM’s financial management system VENUS built on Software AG’s Adabas & Natural, as well as the high analyst rankings for Software AG’s solutions. IT also employed Software AG’s Service-Oriented Architecture (SOA) solution as the basis for the agility layer and loosely coupled architecture it needed to increase flexibility and respond to business needs. The municipality’s business processes are now modeled and centrally stored using ARIS and the ARIS dashboards facilitate management’s decision-making. With SOA principles and CentraSite, IT can easily promote and govern re-usable services and components. webMethods Business Process Management Suite (BPMS) enables automation of processes and seamless interconnection of EMM’s disparate architecture spanning Adabas & Natural, Oracle®, Microsoft® SharePoint® and ArcGIS® (GIS). Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Cities & Municipalities

Applicable Functions

Logistics & Transportation

Quality Assurance

Use Cases

Smart City Operations

Public Transportation Management

Public Warning & Emergency Response

Services

System Integration

Cloud Planning, Design & Implementation Services

Challenge

The Ekurhuleni Metropolitan Municipality (EMM) unified 20 cities, townships and local councils in the East Rand region of Gauteng into a single municipality. However, services were not unified across the municipality—each of the 20 Customer Care Areas (CCAs) and various departments had their own processes and procedures. The lack of transparency and standardization led to duplications, information silos, uncoordinated efforts, months-long approval times and hampered city planning. Part of EMM’s challenge to solve was that service processes were mostly manual and paper-based, handwritten forms were physically sent from one department to another. Manual entry of the same information in multiple systems cost time, effort and increased errors. Forms could be lost and it was difficult to determine where a particular application was in the process flow.

About Customer

The Ekurhuleni Metropolitan Municipality is one of eight South African metropolitan municipalities and located in the Gauteng province. Although the smallest in land area, Gauteng is South Africa’s most populous province and the most economically powerful region in sub-Saharan Africa. EMM serves more than 3 million residents, operates 20 Customer Care Areas (CCAs) and employs more than 18,000 people. EMM’s mission is to provide people-centered services that are high quality, sustainable and affordable. Yet services were not unified across the municipality—each of the 20 Customer Care Areas (CCAs) and various departments had their own processes and procedures. The lack of transparency and standardization led to duplications, information silos, uncoordinated efforts, months-long approval times and hampered city planning.

Solution

For the technology to support its transformation, EMM selected Software AG, its webMethods and ARIS platforms and CentraSite. Key factors in the decision included EMM’s financial management system VENUS built on Software AG’s Adabas & Natural, as well as the high analyst rankings for Software AG’s solutions. IT also employed Software AG’s Service-Oriented Architecture (SOA) solution as the basis for the agility layer and loosely coupled architecture it needed to increase flexibility and respond to business needs. The municipality’s business processes are now modeled and centrally stored using ARIS and the ARIS dashboards facilitate management’s decision-making. With SOA principles and CentraSite, IT can easily promote and govern re-usable services and components. webMethods Business Process Management Suite (BPMS) enables automation of processes and seamless interconnection of EMM’s disparate architecture spanning Adabas & Natural, Oracle®, Microsoft® SharePoint® and ArcGIS® (GIS).

Impact #1	Process view of metro enables management to identify deficiencies and target improvements
Impact #2	Enterprise-wide transparency and visibility enables collaboration
Impact #3	Release cycles for new, complex systems reduced from one year to two weeks

Impact #1

Process view of metro enables management to identify deficiencies and target improvements

Impact #2

Enterprise-wide transparency and visibility enables collaboration

Impact #3

Release cycles for new, complex systems reduced from one year to two weeks

Benefit #1	Approval times reduced from 3 months to less than 21 days
Benefit #2	6 times greater increase in developer productivity
Benefit #3	Service re-use greater than 90%

Benefit #1

Approval times reduced from 3 months to less than 21 days

Benefit #2

6 times greater increase in developer productivity

Benefit #3

Service re-use greater than 90%

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Overview

EMM Makes A Positive Difference in the Community and Citizens’ Daily Lives

Operational Impact

Quantitative Benefit