Software AG Case Studies Emirates NBD transforms processes & delights customers using ARIS

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	Emirates NBD transforms processes & delights customers using ARIS Software AG

Emirates NBD transforms processes & delights customers using ARIS

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Regulatory Compliance Monitoring Process Control & Optimization
Services	System Integration Training
Challenge	Emirates NBD, a leading banking group in the Middle East and North Africa region, faced several challenges. The banking industry was rapidly changing, and there was a need to digitalize standard operating procedures. The bank required a central architecture repository for SOPs and bank IP. There was a business case for ensuring jurisdiction-based regulatory compliance and pressure to connect all areas of the business using dynamic process flow, simulations, and modeling. As the bank expanded globally, it needed to boost its efficiency, customer experience, and regulatory agility to meet and surpass the competition. The old way of using manual process flow forms no longer met the bank's requirements. Read More
About Customer	Emirates NBD is the leading banking group in the Middle East and North Africa region. The bank has a history dating back to 1963, and the current Emirates NBD was formed in 2007 by the merger of two banking powerhouses: National Bank of Dubai and Emirates Bank International. With total assets of $190 billion, a region-leading brand value of $4.13 billion, and 14 million customers in 13 countries, Emirates NBD is also among the top 20 World’s Best Regarded Companies, according to Forbes. As Emirates NBD has expanded globally—with operations in London, Germany, Singapore, and beyond—the bank’s leadership realized it needed to give its efficiency, customer experience, and regulatory agility a major boost to meet and surpass the competition. Read More
Solution	Emirates NBD chose ARIS Enterprise as its solution. This software assured the bank a revamp by creating a single repository of process knowledge and enabling new digital standard operating procedures (SOPs). These could be tested in simulation runs and experiments, configured from simulated process models, visualized through easy-to-understand, end-to-end flow diagrams, and automated for improved efficiency. The bank also used ARIS to automate employee training. Employees could navigate training for a process like account opening right down to the features, fees, documentation, compliance steps, and regulatory checks, all completed with a 360-degree review. The bank also achieved risk and compliance management on mandatory processes like SWIFT™ deployment across all banks in the UAE with ARIS. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring

Process Control & Optimization

Services

System Integration

Training

Challenge

Emirates NBD, a leading banking group in the Middle East and North Africa region, faced several challenges. The banking industry was rapidly changing, and there was a need to digitalize standard operating procedures. The bank required a central architecture repository for SOPs and bank IP. There was a business case for ensuring jurisdiction-based regulatory compliance and pressure to connect all areas of the business using dynamic process flow, simulations, and modeling. As the bank expanded globally, it needed to boost its efficiency, customer experience, and regulatory agility to meet and surpass the competition. The old way of using manual process flow forms no longer met the bank's requirements.

About Customer

Emirates NBD is the leading banking group in the Middle East and North Africa region. The bank has a history dating back to 1963, and the current Emirates NBD was formed in 2007 by the merger of two banking powerhouses: National Bank of Dubai and Emirates Bank International. With total assets of $190 billion, a region-leading brand value of $4.13 billion, and 14 million customers in 13 countries, Emirates NBD is also among the top 20 World’s Best Regarded Companies, according to Forbes. As Emirates NBD has expanded globally—with operations in London, Germany, Singapore, and beyond—the bank’s leadership realized it needed to give its efficiency, customer experience, and regulatory agility a major boost to meet and surpass the competition.

Solution

Emirates NBD chose ARIS Enterprise as its solution. This software assured the bank a revamp by creating a single repository of process knowledge and enabling new digital standard operating procedures (SOPs). These could be tested in simulation runs and experiments, configured from simulated process models, visualized through easy-to-understand, end-to-end flow diagrams, and automated for improved efficiency. The bank also used ARIS to automate employee training. Employees could navigate training for a process like account opening right down to the features, fees, documentation, compliance steps, and regulatory checks, all completed with a 360-degree review. The bank also achieved risk and compliance management on mandatory processes like SWIFT™ deployment across all banks in the UAE with ARIS.

Impact #1	Expedited digitalization of processes through a bouquet of services
Impact #2	Built a central repository for digitalized, visualized SOPs
Impact #3	Improved process design and deployment from 1–3 weeks to 48 hours

Impact #1

Expedited digitalization of processes through a bouquet of services

Impact #2

Built a central repository for digitalized, visualized SOPs

Impact #3

Improved process design and deployment from 1–3 weeks to 48 hours

Benefit #1	Process design and deployment time reduced from 1–3 weeks to 48 hours

Benefit #1

Process design and deployment time reduced from 1–3 weeks to 48 hours

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Overview

Emirates NBD transforms processes & delights customers using ARIS

Operational Impact

Quantitative Benefit