Netcall
Case Studies
Emergency Service Efficiency: Bracknell Forest Council's Digital Transformation
Overview
Emergency Service Efficiency: Bracknell Forest Council's Digital TransformationNetcall |
Cybersecurity & Privacy - Application Security Platform as a Service (PaaS) - Application Development Platforms | |
Healthcare & Hospitals National Security & Defense | |
Quality Assurance | |
Personnel Tracking & Monitoring Search & Rescue | |
Cybersecurity Services System Integration | |
Operational Impact
The solution provided by Liberty Create and Liberty Converse has significantly improved the efficiency of the EDS team. By moving away from a case-based view to a holistic person-based view, the team can manage interventions at the person/family level with a 360 view of individuals. This has sped up responses and prevented inbound queries. The solution's automated updates and alerts have reduced the need for oversight, freeing up EDS workers to support the vulnerable. The solution also allows the team to update screening questions easily to ensure consistent and accurate information gathering in forms and remove the need for manual workarounds. The solution complies with current GDPR data protection regulations and can be updated as legislation changes. This technical independence has empowered the Council to upskill staff easily. | |
Quantitative Benefit
Secure data compliance | |
Automated reporting | |
Efficient case handling | |