RingCentral
Case Studies
Emco Wheaton Retail Corporation Enhances Mobility and Efficiency with RingCentral
Overview
Emco Wheaton Retail Corporation Enhances Mobility and Efficiency with RingCentralRingCentral |
Infrastructure as a Service (IaaS) - Backup & Recovery Robots - Wheeled Robots | |
Consumer Goods Retail | |
Maintenance | |
Retail Store Automation Theft Detection | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The transition to RingCentral has brought about significant operational improvements for Emco Wheaton Retail Corporation. The cloud-based system has enhanced mobility for the staff, allowing them to stay connected and reachable regardless of their location. This has been particularly beneficial for the management team that frequently travels to China for business. The system's ease of management has also reduced the burden on the company's sole IT staff member, as it can be maintained internally without the need for outside technicians. Furthermore, the variety of features offered by RingCentral has simplified operations by eliminating the need for third-party services, resulting in fewer complications with billing. | |
Quantitative Benefit
Switching to RingCentral resulted in significant cost savings for Emco Wheaton Retail Corporation, with an estimated reduction of about thirty percent annually. | |
The new system eliminated the need for third-party services, further reducing costs. | |
The ability to forward calls to cell phones from desk phones reduced the number of missed calls, improving communication efficiency. | |