With Condo Control as a partner Elite Residential Concierge has a software that has a robust security and concierge module. Having used various software platforms in the past, Muamer has found that CC is easy to use, flexible and helps streamline more operations. With this partnership Elite has been able to address their challenges, here’s how: A flexible software partner – Having a standard software partnership means Elite Residential Concierge now has a stronger value proposition when proposing a tender at buildings that currently do not use software or who are looking to switch to a more robust software. With a large workforce working at various sites, it’s also beneficial to have staff using standard software where possible. This reduces the need to train staff on multiple platforms. As Elite staff manage security at a wide range of buildings, all with varying needs and processes, flexibility is important. Muamer is pleased to have the ability to provide feedback to CC and see real changes to the system that continue to benefit Elite and the clients they serve. Digital Records (Incidents) – In an industry where there are many different stakeholders contributing to daily operations, digital records are extremely important in providing efficient management. By using Condo Control, Elite are able to document all incidents online instantly and the appropriate parties are notified. If a resident or unit owner brings a concern to management about a security breach or guard, these digital records are easily accessible and a full history can be searched by date and time and an informed resolution can be made quickly, which is difficult if records are created in hard copy and kept on-site. Moreover, by having guards create security logs for their shifts there is always a clear record of who took over from whom and what issues they addressed during their shift. This type of transparency allows guards and property management to be well informed and more proactive. Reporting – Having all records stored digitally, it is very easy to run insightful reports that will help with preventative measures. Elite regularly run reports on CC to review potential trends or patterns that may be occurring in their buildings as a way to identify possible security problems. For example, Muamer was able to utilize CC’s reporting feature to analyze thefts in the past year at one of his buildings. It came to light that there were a lot of bike thefts in one particular area over a period. From this report, they were able to take a closer look at why this might be happening and rectify the problem quickly.
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