AppFolio Case Studies Elevation Real Estate and Management: Enhancing Maintenance Efficiency with AppFolio Smart Maintenance

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	Elevation Real Estate and Management: Enhancing Maintenance Efficiency with AppFolio Smart Maintenance AppFolio

Elevation Real Estate and Management: Enhancing Maintenance Efficiency with AppFolio Smart Maintenance

AppFolio

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS)
Applicable Industries	Buildings Equipment & Machinery
Applicable Functions	Facility Management Maintenance
Use Cases	Inventory Management Time Sensitive Networking
Challenge	Elevation Real Estate and Management, a small team managing over 800 units of various property types across Northwest, was facing a significant challenge in efficiently handling maintenance requests. The team was unable to be present at all locations simultaneously, and the volume of requests from residents was overwhelming. The team needed a robust maintenance solution that could respond to residents' issues promptly, regardless of the time of day. The existing system was inefficient, requiring technicians to be on-site for troubleshooting and resulting in numerous after-hour calls. Read More
About Customer	Elevation Real Estate and Management, established in 2017 and based in Springdale, AR, is a property management company with a mixed portfolio of single, multifamily, and commercial properties. Despite being a small team, they manage over 800 units ranging from A to C class apartments, mixed-use, multi-family residential, single-family homes, and duplexes. They are known for the high level of service they provide to their residents. The company is committed to standing out from the competition and making a difference for their residents and prospects. They have recently rolled out a new initiative called C.A.R.E. — committed, attentive, responsive, and engaged — to show their commitment to their community, neighbors, and owners. Read More
Solution	Elevation turned to AppFolio Smart Maintenance, an intelligent maintenance management tool designed to respond to all maintenance requests promptly. Upon receiving a maintenance request, the system provides an immediate response, determines the urgency of the issue, and troubleshoots to identify the root cause. The right maintenance team member is then dispatched to resolve the issue. This solution has empowered residents with accurate troubleshooting and triage questions, reducing the need for on-site technicians. Additionally, the system is mobile-ready, responding to service requests via text, phone, or online portal, and creating work orders for instant team visibility. The integration of this system into the AppFolio Property Manager has provided a seamless maintenance workflow without disruptions. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Applicable Industries

Buildings

Equipment & Machinery

Applicable Functions

Facility Management

Maintenance

Use Cases

Inventory Management

Time Sensitive Networking

Challenge

Elevation Real Estate and Management, a small team managing over 800 units of various property types across Northwest, was facing a significant challenge in efficiently handling maintenance requests. The team was unable to be present at all locations simultaneously, and the volume of requests from residents was overwhelming. The team needed a robust maintenance solution that could respond to residents' issues promptly, regardless of the time of day. The existing system was inefficient, requiring technicians to be on-site for troubleshooting and resulting in numerous after-hour calls.

About Customer

Elevation Real Estate and Management, established in 2017 and based in Springdale, AR, is a property management company with a mixed portfolio of single, multifamily, and commercial properties. Despite being a small team, they manage over 800 units ranging from A to C class apartments, mixed-use, multi-family residential, single-family homes, and duplexes. They are known for the high level of service they provide to their residents. The company is committed to standing out from the competition and making a difference for their residents and prospects. They have recently rolled out a new initiative called C.A.R.E. — committed, attentive, responsive, and engaged — to show their commitment to their community, neighbors, and owners.

Solution

Elevation turned to AppFolio Smart Maintenance, an intelligent maintenance management tool designed to respond to all maintenance requests promptly. Upon receiving a maintenance request, the system provides an immediate response, determines the urgency of the issue, and troubleshoots to identify the root cause. The right maintenance team member is then dispatched to resolve the issue. This solution has empowered residents with accurate troubleshooting and triage questions, reducing the need for on-site technicians. Additionally, the system is mobile-ready, responding to service requests via text, phone, or online portal, and creating work orders for instant team visibility. The integration of this system into the AppFolio Property Manager has provided a seamless maintenance workflow without disruptions.

Impact #1	The implementation of AppFolio Smart Maintenance has significantly improved Elevation's operational efficiency. The system's ability to respond immediately to maintenance requests, determine their urgency, and troubleshoot issues has reduced the need for on-site technicians and after-hour calls. This has not only saved time but also improved the quality of service provided to residents. The system's mobile readiness and instant creation of work orders have enhanced team visibility and communication. Furthermore, the integration of Smart Maintenance into the AppFolio Property Manager has provided a seamless maintenance workflow without disruptions, allowing the team to focus on high-impact work. The company has also been able to roll out a new initiative, C.A.R.E., to further enhance its service quality and commitment to its community.

Impact #1

The implementation of AppFolio Smart Maintenance has significantly improved Elevation's operational efficiency. The system's ability to respond immediately to maintenance requests, determine their urgency, and troubleshoot issues has reduced the need for on-site technicians and after-hour calls. This has not only saved time but also improved the quality of service provided to residents. The system's mobile readiness and instant creation of work orders have enhanced team visibility and communication. Furthermore, the integration of Smart Maintenance into the AppFolio Property Manager has provided a seamless maintenance workflow without disruptions, allowing the team to focus on high-impact work. The company has also been able to roll out a new initiative, C.A.R.E., to further enhance its service quality and commitment to its community.

Benefit #1	Technicians save approximately 60 hours per month on troubleshooting.
Benefit #2	The team saves about two hours per day, freeing up time for high-impact work such as preventive maintenance, organizing, and cleaning.
Benefit #3	The implementation of Smart Maintenance has the potential to double the company's size in units and expand its reach across more of Arkansas and possibly across state lines.

Benefit #1

Technicians save approximately 60 hours per month on troubleshooting.

Benefit #2

The team saves about two hours per day, freeing up time for high-impact work such as preventive maintenance, organizing, and cleaning.

Benefit #3

The implementation of Smart Maintenance has the potential to double the company's size in units and expand its reach across more of Arkansas and possibly across state lines.

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Overview

Elevation Real Estate and Management: Enhancing Maintenance Efficiency with AppFolio Smart Maintenance

Operational Impact

Quantitative Benefit